As a Venture Architect at City Innovations, you will be the chief storyteller,
crafting and communicating the compelling narratives that drive our new
ventures to success. Your primary responsibility is to transform innovative
ideas into impactful ventures through strategic storytelling and project
delivery. Leveraging key City Innovations frameworks such as Lean Canvas, Jobs
to Be Done (JTBD), Market Validation Funnel, Google Design Sprints, and Agile,
you will ensure our solutions exceed client expectations with sustainable and
scalable results.
In this pivotal role, you will not only design and execute new business plans
and strategies but also create narratives that resonate deeply with customers,
investors, and key stakeholders. Your ability to tell a powerful story will
shape the perception and success of our ventures, fostering long-term
relationships and driving client satisfaction through proactive engagement and
strategic guidance.
Key Responsibilities:
* Serve as the “Storyteller” by developing and communicating compelling narratives that effectively convey the vision, value proposition, and strategic goals of new ventures. Ensure these stories resonate with customers, investors, and key stakeholders.
* Act as the primary point of contact for clients, leading the strategic and operational aspects of project delivery from inception to completion.
* Actively engage in the design and execution of new business plans and strategies to drive the launch of innovative services and products.
* Utilize the **Lean Canvas** for rapid business model validation, identifying viable market opportunities and defining clear, measurable metrics.
* Apply the **Jobs to Be Done** framework to deeply understand client needs and tailor solutions that directly address those needs.
* Conduct experiments and validations using the **Market Validation Funnel** to refine product features and market strategies.
* Facilitate **Google Design Sprints** to rapidly prototype and test ideas, reducing time to market and enhancing product-market fit.
* Manage a Client Satisfaction NPS program to understand customer satisfaction and identify metrics/areas of improvement.
* Gather feedback from customers regarding their experiences with the services and products and communicate this feedback to the product development team to inform future improvements.
* Drive growth by “being a farmer”, ensuring customer renewals and identifying new opportunities for upselling or expanding the client portfolio and the usage of the services within existing customer accounts.
* Collaborate closely with teams across the organization, including market, product development, sales, and marketing to align efforts and ensure a cohesive approach to customer budget and client success.
About City Innovations:
We help companies build digital ventures that will matter to the world. We are
a Venture Studio of strategists, technologists, idealists, pragmatists &
capitalists all working together to make sure you build the right thing, and
it gets to the market faster.
You will have the opportunity to collaborate with peers creatively to bring
ideas to life in the digital world. City holds tightly to our Core Values…
Care: Value Community and People First
Own: Have an Ownership Mindset
Serve: Serve the Needs of Others
Learn: Freedom to Try Something New And To Make Mistakes
Enjoy: Enjoy and Embrace the Journey
City Innovations’ Employee Value Proposition:
At City Innovations, your growth is our priority. You will join a global team
who loves building the right thing.
Our culture champions innovation and collaboration with initiatives such as an
annual allowance for professional development, wellness programs, our annual
Team Week, and dynamic design sprints that turn your ideas into real-world
solutions.
The flexibility to work remotely, supported by resources such as home office
stipends and co-working space memberships helps ensure your career progresses
no matter where you choose to be. City Innovations not only recognizes your
achievements with reward systems such as shared success compensation bonuses
for key roles, but also provides the tools and flexibility needed for your
success.
Other Benefits Include:
* Health insurance
* Paid Time Off in addition to Wellness Days
* Paid parental leave and company observed holidays
* Monthly internet stipend
Qualifications:
* Bachelor’s or Master’s degree in Business, Technology, Human Centered Design or a related field a plus
* Strong leadership skills and the ability to manage complex projects and multi-disciplinary teams.
* Excellent communication and interpersonal skills, with an emphasis on strategic thinking and problem-solving.
* Demonstrated ability to empathize with clients, understanding their business needs and challenges to better serve them.
Work Environment - Office
In this role, your primary work environment will be your home office,
complemented by our co-working space in Grand Rapids, MI. Our teams work
virtually but co-work is expected between 9am to 5pm Eastern.
The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
This Position Description reflects the position’s essential functions and does
not prescribe or restrict the tasks that may be assigned.
Physical Demands - Office
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions but it is understood that this
role requires 10-25% travel to client and team meetings.
While performing the essential functions of this job, the employee is
regularly required to use computers, telephones, and other office equipment.
The employee must also occasionally lift and/or move items up to 25 pounds.
Specific vision abilities required include close vision and the ability to
adjust focus. Reasonable accommodations may be made to enable individuals with
disabilities to perform these essential functions.
City Innovations is an Equal Opportunity Employer (EOE) and we are committed
to diversity and inclusion. We welcome and encourage applications from people
of all backgrounds.