### About Us
[Snaptrude](https://www.snaptrude.com) is a venture-backed, early-stage
software player in the cloud-based collaborative design industry ([Snaptrude
News](https://techcrunch.com/2023/01/04/snaptrude-seed-funding-accel-
foundamental-vc-autodesk/)). Collaborative, like Google Docs, Snaptrude is a
fully web-based, 3D-building design tool that’s as easy to use as SketchUp but
with the power of parametric detailed design. Snaptrude allows multiple users
to collaborate on the same model, while instantly generating costing
information, quantity takeoffs, schedules, climate studies, and more.
**Location** : New York, NY (Remote)
**Reports to** : Chief Strategy Officer, Britton Langdon
**About the Role** : Snaptrude is seeking a talented and motivated Design
Advocate/Technical Solutions Executive to join our team and help grow our AEC
(Architecture, Engineering, & Construction) business. As a Design Advocate,
you will partner with Account Sales Executives to translate customer business
issues into technical solutions using your experience, in-depth knowledge,
practical skills, and vision of Architecture. Your role will be pivotal in
planning account strategies, understanding customer needs, and showcasing
Snaptrude's unique value proposition.
This is a remote role requiring travel to customer sites and Snaptrude-
sponsored events. You will report to the Director of Sales.
### Qualifications
* Bachelor’s/Master’s in Architecture, Interior Design, Urban Design or equivalent discipline
* 7+ years of relevant experience in AEC or related fields
* Ability to manage workload independently and balance priorities
* Having a natural curiosity to learn more about the customer and the industry
* Willingness to travel up to 30-50% (air and car) to customer sites and Snaptrude-sponsored events.
### Preferred Skills & Experience
* Experience in architectural design and BIM
* Proficiency with Snaptrude and other industry-leading tools such as Rhino3D, SketchUp, and Revit
* Comprehensive experience working on various architectural typologies and knowledge of the architectural project cycle from design pursuit to project completion
* Strong understanding of a multitude of use cases in conceptual design
* Excellent communication and presentation skills
* Proven track record of developing technical solutions and strategies that align with customer business goals
### Key Responsibilities
**Strategic Customer Engagement**
* Partner with sales executives to develop and execute the technical components of account strategies
* Identify and explore new business opportunities within existing accounts
* Work closely with sales and customer success teams to ensure seamless execution
* Actively participate in the account planning process.
**Driving Technical Solutions**
* Collaborate with client decision-makers to ensure the technical aspects of proposals align with their needs
* Craft and present proposals and demonstrations that address specific business challenges
* Effectively communicate Snaptrude's unique value proposition during sales engagements
* Develop metrics to quantify and justify the customer's return on investment
* Analyze client business goals to align Snaptrude solutions accordingly.
**Expert Leadership**
* Serve as the go-to technical expert within account teams, leading the charge in customer engagement and planning
* Build robust business cases for Snaptrude solutions through comprehensive discovery sessions and solution development
* Highlight Snaptrude technology as a key enabler for achieving desired business outcomes
* Provide expert guidance on requirements definitions, scope documents, user needs assessments, and project evaluations
* Utilize Snaptrude software and services to create solutions that meet technical, financial, and scheduling constraints.
**Customer Acquisition**
* Develop and maintain strong technical relationships with both internal and client stakeholders
* Establish yourself as a trusted expert, enhancing Snaptrude's position as a preferred partner
* Collaborate with Customer Success teams to ensure high levels of customer satisfaction and solution adoption
* Deliver impactful presentations and messaging that resonate from the executive level down
* Keep clients informed about Snaptrude's competitive advantages
* Stay updated on industry trends and bring fresh ideas to drive revenue growth
* Provide feedback to influence product development based on customer insights and business opportunities.
### Our Vision and Values
**Our Vision**
Help design better built environment, faster
**Our Values**
* Care (give a shit): Empathize with customers. Take the time to understand their frustrations, needs, and desires.
* Initiative (Be resourceful). Don't wait for permission. Figure it out-or figure out who can.
* Craft (Master it). Own your craft. Never stop learning and improving,
* Team (Work together). Teamwork makes the dream work. Fill gaps. There's no such thing as "it's not my job"
* Truth (Say it). Be up front and radically candid. Say it like it is while showing empathy for others. Hold yourself and others accountable.
* Fun (Have it), Don't take yourself too seriously--life is short.
### Culture @ Snaptrude
* We are a remote-first company; our team works from across India and the US
* Once in two-three months we organize an in-person retreat/socials. We try to rotate the location (in India) to keep it exciting and engaging. [Here's a video](https://youtu.be/K8Xl3WEa9Qo) from a recent meetup!
* At Snaptrude, we value our employees and offer a competitive compensation package that includes health insurance, matching 401K retirement plans, professional development opportunities, and a fast-paced startup environment with an exciting and collaborative company culture
* Mediocrity just doesn't cut it, but we recognize and reward commitment and ownership
* We resort to async conversations/standups wherever possible
* The team comes together during the first Thursday of the month for a remote socials; its super fun!
There's much more that's in the pipeline; feel free to reach out to us if you
have any questions at all :)
**How to Apply** : If you are an enthusiastic individual with a background in
architecture, a passion for technology, and a proven track record in customer
success, we encourage you to apply!
Please submit your resume and a cover letter outlining your relevant
experience and why you're excited about joining the Snaptrude team.
Snaptrude is an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
Learn More About Snaptrude: Visit our website at
[www.snaptrude.com](http://www.snaptrude.com) to learn more about our
innovative platform and how we're revolutionizing the collaborative design
space.
Note: This job description is intended to provide an overview of the
responsibilities and qualifications for the Customer Success Manager role at
Snaptrude. Actual responsibilities and qualifications may vary based on
specific company needs and the evolving nature of the industry.
