We are seeking a highly motivated and teachable Customer Support Engineer to
provide first-tier support for our systems. This role involves weekly on-call
responsibilities and the escalation of complex issues to Senior Engineers. The
ideal candidate will possess a strong analytical mindset, excellent
communication skills, and a passion for problem-solving.
**Responsibilities**
* Provide first-tier technical support, troubleshooting issues as they arise
* Maintain weekly on-call support coverage
* Analyze and resolve problems using SQL and data analysis tools
* Identify patterns in data to diagnose issues
* Perform SQL operations including joins, aggregates, subqueries, and CTEs
* Examine logs and read code to identify problems
* Develop internal tools, ideally using JavaScript
* Utilize existing tools such as Grafana and AppSmith
* Escalate unresolved issues to Senior Engineers
* Communicate effectively with non-technical team members, integration partners and customers
* Simplify and explain technical information for non-technical stakeholders
**Requirements**
* Proficiency in SQL, including DML operations and joins
* Strong data analysis skills and ability to identify patterns
* Infrastructure experience
* Familiarity with modern web development stacks
* Competency with CLI and comfort working in a Linux environment
* Ability to read diagnostic messages and use monitoring tools
* Excellent communication skills
**Preferred Experience**
* Experience with Elixir
* Experience deploying, configuring, and maintaining Kubernetes clusters
* Programming experience, with a preference for JavaScript and React
* Interest in functional programming languages and web development
* Experience with Shopify and/or eCommerce
* Candidates with diverse backgrounds, including DevOps, QA, Software Testing, or Analyst roles
