Managing a growing number of students and applicants is a big job, one which
takes empathy, impeccable communication skills, and work ethic. The position
is part sales, part customer service, part administrative support, and part
student advisor — a Student Support Coordinator is expected to intake
students, explain how our services work, and (this is important) advise them
on the best next steps depending on their needs. After a student is matched
with a tutor or coach, the coordinator is responsible for overseeing the
relationship and tracking student and applicant outcomes.
As Student Support Coordinator, you’ll be interfacing directly with students
every day and facilitating their relationships with tutors, from initial
outreach through to their final sessions. You’ll report to the Director of
Student Support and work closely with the Student Support Team, enabling new
student-tutor relationships and ensuring positive longitudinal outcomes. The
Coordinator is also an administrative support role, requiring quickness,
excellent communication skills and interpersonal intuitions, as well as
impeccable organization. You’ll manage a substantial volume of daily email,
phone calls, and transactions, while also plugging into longer term projects
in business development, marketing, content management, and curriculum design
— as you settle into the role, you’ll expand it, using your skills to
contribute to the company vision.
The role is dynamic. Because we’re growing quickly as a company, we’re also
changing quickly, and we’re eager to work with folks who don’t mind a little
change as well. The ages, interests, and volume of the students and parents
can shift seasonally and over time. Our team also evolves to meet the
challenges of new scale. You should be comfortable and happy changing hats
often.
Finally, and perhaps most importantly — we find this work really meaningful,
and we hope that you do too. The company and its coaches are deeply invested
in the crazy special thing that happens when a student meets a mentor who
believes in them, invests in them, and helps nudge them closer to their
academic and career goals.
who you are
* You’re a deeply empathetic person who listens, speaks, and writes with intention
* You’re detail-oriented, careful, and incredibly well organized
* You hold a BA at a minimum, but MAs and PhDs welcomed with open arms
* You’re trustworthy and reliable, 100%
* You’re a people person and team player — you find ways to celebrate and encourage others in your day-to-day
* You don’t mind a little elbow grease — you’ll finish the job even if that means backend maintenance or data entry
* You’re patient, slow to anger, and quick to make a joke
go from A to A+
* Experience in educational advising, higher ed, client management, and/or administrative support
* A knowledge of high-stakes admissions processes (college, medical, business, and law) and an interest in higher ed
* Comfort with data management through Excel, Hubspot and/or analogues
* Experience in (or a desire to learn!) marketing, content management, curricular design, accounting and bookkeeping, operations management — all definitely A+
nuts & bolts
* Salary commensurate with experience ($60 - $80K)
* Full benefits (including medical, dental, and vision)
* Full time (9 am - 6 pm EST)
* Largely remote, with semi-monthly in-person days in New York
* New York City based preferred, but not required
* Flexible start date
Cambridge Coaching focuses on Education, Tutoring, Test Prep, and College
Admissions. Their company has offices in New York City, Cambridge, and Remote.
They have a small team that's between 1-10 employees.
You can view their website at <http://www.cambridgecoaching.com> or find them
on [LinkedIn](https://www.linkedin.com/company/cambridge-coaching).
