**Why Shiftsmart**
**We’re building the Amazon of labor.** We’re a labor platform pairing end-to-
end workforce management technology with a rapidly growing global network of
3M flexible workers (ranked #3 in the App Store) to create scalable labor
solutions for the largest companies and government agencies in the world like
Walmart, PepsiCo, Google, and Circle K. Our unique business model
fractionalizes jobs down to shifts and makes it easy for workers to work
across multiple employers through a digital marketplace. We’re one of the
fastest-growing scaleups in the country. We’ve grown 2-3x each year since we
started and raised $120M+ from top-tier investors including D1 Capital &
Imaginary Ventures… _and we’re only getting started._
**Our mission is to build the world’s leading platform for hourly workers and
enterprises enabling flexibility, choice, and upward social mobility.**
* **Join a rocketship.** This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.
* **Ownership + impact.** Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.
* **Captain your career path.** Enjoy accelerated technical development and coaching working with a team of top engineers in their domains (e.g Lyft, Amazon, DoorDash, PayPal)
* **Become a world-class builder.** You'll have the opportunity to not only build both individual tooling and features but also influence the architecture of our entire platform. Every member of the engineering team will be involved in building from the ground up.
**Mission: Why this role exists**
The Engineering Team enables Shiftsmart to anticipate and creatively solve
problems across multiple functions with solutions that have a lasting impact
for both our customers (employers) and our users (workers). Our mission is
simple: To build the world’s leading platform for hourly workers and
enterprises enabling flexibility, choice, and upward social mobility.
Shiftsmart is based in New York City but this position is open to remote
candidates located in the US and Canada.
**Outcomes: The problems you will solve**
As a core member of our rockstar engineering team you will;
* Lead complex technical projects from ideation and design through production and deployment, for example, tune the dispatch algorithm to drive shift fill rate improvements, build better onboarding experiences to increase worker conversion, and more
* Design, architect, and build highly-performant and reliable technical features, tools, and services using Node.js, React/React Native, Mongo, Python, GCP, Javascript
* Drive the technical vision, influence product strategy, and conduct regular technical reviews
* Monitor and maintain the performance of our product and platform in a high user volume, two-sided marketplace environment to resolve issues and clear the shift marketplace
* Serve as a mentor for junior engineers and participate in scaling our team
**Competencies: Who you are**
* **We’re actively hiring full-stack, front-end, and back-end developers across various levels (Senior, Staff, Principal)**
* _A software expert:_ You have 3-6 years of software engineering experience. You have a core competency in Javascript or Python and enjoy learning about and using new technologies
* _A collaborator and teammate:_ You enjoy working cross-functionally with leadership, PMs, designers, and other engineers to build products across a modern tech stack (MERN) to solve complex problems
* _Outcome oriented:_ You seek to understand the business context and how your technical work translates into real-world business outcomes
* _Builder:_ You are an entrepreneur at heart, you create clarity in ambiguity, and take initiative to own the outcome without waiting to be told
* _Startup Hungry:_ You are eager to work in a dynamic and fast-paced early-stage startup, and have the ability to roll up your sleeves to #GetShiftDone
**Compensation philosophy**
To provide greater transparency we share base salary ranges, which are based
on role and level benchmarked against similar stage, high growth companies.
Offers are determined based on multiple factors including skills, work
experience, and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the
following benefits:
* Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
* 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
* Generous, fully paid parental and family leave policies
* Pre-tax commuter benefits
* Unlimited and flexible PTO
* Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
**Equal opportunity employer**
Shiftsmart is committed to creating a diverse environment and is proud to be
an equal-opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, gender,
gender identity or expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.
**Operating Principles @ Shiftsmart**
Inspired by [_Leadership Principles @
Amazon_](https://www.amazon.jobs/en/principles)
**Execution Is Binary**
**We #GetShiftDone.** We take immense pride in both the quality of our work
and our relentless determination to deliver on our commitments. If we say we
are going to do something, we do it.
We own the outcome with an unstoppable mindset through the finish line and are
impatient to move the ball forward. This means we work really hard, execute
with urgency, and ruthlessly challenge timelines for anything important. As a
result, we do not defer responsibility to other teams or individuals. Instead,
we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team,
because we are allergic to the words _“it can’t be done”_.
**Missionaries, Not Mercenaries**
**We before me.** We believe in our mission to build a better world for
workers. We understand why our work matters and take seriously how it impacts
our customers and our partners. This belief permeates everything we do from
the strategic to the mundane.
We are energetic, ambitious, and want to win. We constantly raise the
standards for ourselves and everyone around us. We show up for our customers,
our partners, and most importantly our teammates, and make every effort to
build lasting relationships with each of them.
We do not measure success based on our titles or the size of our empires. This
also means we put the needs of the business before the details of our job
descriptions. Rather than fight for a bigger piece of the pie, we fight to
grow the entire thing and recognize this is how to grow our careers too.
**Inputs > Outcomes**
**We work really hard.** Fundamentally changing how labor works is not easy.
It often requires long days, late nights, and weekends to deliver on our
commitments. We lean into this challenge.
We focus on the process. We think in terms of value chains and appreciate that
a bad process with a good outcome is simply dumb luck.
We lead with data. We use facts, not fiction, to build narratives and make
decisions. To do this we prepare written memos in advance and resist the urge
to engage in endless water cooler what ifs, because we value the time and
attention of our teammates.
We hire and develop the best. When we decide to hire a new team member, we do
so because we believe they will increase the talent density on our team. We
view ourselves as leverage maximizers rather than inconvenience reducers and
strive to increase the output of everyone we interact with.
**Honesty Over Harmony**
**We share the truth even when it is painful.** We do not, however, share the
truth callously to hurt people’s feelings or make them look bad. We also
assume positive intent. If someone is not delivering in a way that we need, we
ask them and tell them before assuming the worst.
We embrace mutual feedback. As people leaders we care more about our team’s
growth and success than how much others like us. As individuals we seek,
accept, and apply feedback. We do not give or take feedback personally because
we understand it enables us to learn and grow.
We tell the truth to ourselves. We reject a pollyannaish view of our world.
Instead if something isn’t going well that we are responsible for, we call it
out. And when someone calls out their own truth that may be less optimal, we
don’t punish them for it.
We have the meeting in the meeting. If something is broken or we disagree, we
call it out and say something in the moment even if it feels uncomfortable to
do so. This means that if something is broken, we do not just accept it and
complain later.
**Invent & Iterate**
**We are inventors @ heart.** We categorically reject the phrase _“that is how
it’s always been done”_ , and constantly discover new and better ways to do
more with less. This means we are resourceful and often do things that don’t
scale, only to create ways to scale them later. We’re builders.
We think BIG. At every level of the company, we embrace big, hairy, audacious,
and transformative goals. We fear lack of progress and incremental thinking
more than failing to deliver or falling short of an audacious goal. We believe
courage means to try without fear and learn without ego.
We do not let perfect get in the way of better. When faced with the choice we
prioritize delivering something, even if imperfect, over endless debate and
alignment. We embrace good mistakes.
