### **The role **
#### Core to our business, as a Product Manager, you’ll be at the heart of the
company's development, making decisions on the product strategy and vision.
You make decisions on the go to market strategy for our customers and work
closely with our product and engineering teams to help foster a culture of
high performance, focused not only on developing high quality products with
speed and efficiency, but also having fun.
### **Your ticket to success:**
**Be an advocate.** For Frankie, for the product, for our people and for our
values.
**Know** **your craft.** You are a seasoned product manager. You implement and
monitor the segment strategies through initiatives on acquisition, cross-
selling, service upgrade, customer loyalty, and retention. You also know how
to manage technical software products from kick-off to deployment and beyond.
**Be the voice of the customer.** You are super focused on creating optimum
customer experiences and use analysis of business opportunities, understanding
of market gaps to identify emerging segments and business trends. You also
research and document product requirements to ensure that products meet
business needs, performance objectives, and deliver an exceptional customer
experience.
**Commercial focus.** You lead the development of disruptive innovative
solutions for Businesses with a customer-centric and commercial mindset. You
regularly engage with customers directly and bring those insights back to
inform the product strategy. You also drive prioritised backlogs based on the
consistent feedback analysis to continuously enhance the customer experience.
**Work in collaboration.** You work in constant collaboration with teams
across the business; Engineering to align on technical design and architecture
decisions, CX to come up with best-case usability that is aligned with
customer needs and Sales & Operations to understand the immediate needs of our
customers and their pain points
**Roll your sleeves up.** You do whatever it takes to make your product and
team successful whether that means writing a QA plan or hunting down the root
cause of a user’s frustration. You roll your sleeves up and muck in, training
and communicating segment features, benefits, and performance through formal
presentations and Frankie-wide written communications.
**Drive decisions.** You are responsible for (defining, updating, and
executing) the multi-year product roadmap. Decisions on product strategy
revolving around what features to release and when. Market strategy decisions
include geographies or markets to target, variations of products for different
target segments etc.
**Continuous improvement.** You pivot and innovate as the business grows and
moves; ensuring learnings are captured and shared.
### **In a previous life you have:**
* 5+ years experience in a similar or related role.
* SME Knowledge with Fraud.
* Worked in changing high-growth small team environment.
* Built good tech knowledge.
* Developed excellent communication and influencing skills and are comfortable engaging with stakeholders of all seniority, internally and externally.
* Proven ability to translate customer and technical requirements into a commercial framework
* Taken ownership; with attention to detail you have focused on the end result bringing the rest of your team with you.
* Developed a structured approach to product development as well as strong analytical skills and the ability to plan in detail.
* Used data to ensure market and customer relevance.
