**Well, hello! We’re Help Scout.**
We make support software that empowers more than 12,000 businesses to support
their customers in the most human, helpful way. We're a remote company with
more than 165 employees in different locations around the world, and we've
been remote-first from day one. We believe that when teams represent different
backgrounds, perspectives, and experiences, magic happens. The result is
better products and a culture that enables everyone to bring their authentic
selves to work.
**Your Impact**
As a Senior Mobile Software Engineer at Help Scout, you will work alongside
our experienced product and design teams to build world-class mobile
applications for iOS and Android platforms. You'll be an integral part of the
mobile team that provides our customers with helpful mobile solutions that
complement and enhance their interactions with Help Scout.
We strive to provide a reliable seamless experience that leverages our mobile
platforms by providing nimble interactions in the mobile context that support
our community of developers and address the use cases that are most impactful
for our mobile users.
**The Team**
The Engineering team is one of the three-piece ensembles, along with Product
and Design, that makes up our Experience Organization at Help Scout. You will
report to Alicia Rivas Perez, our Mobile Tech Lead, and will be part of the
Engineering team led by our Director of Product Engineering, Julie Cousins.
The Mobile team is a vital part of the Help Scout software ecosystem by
providing our customers with helpful mobile solutions that complement and
enhance their interactions with Help Scout. We strive to provide a reliable
seamless experience that leverages our mobile platforms by providing nimble
interactions in the mobile context that support our community of developers
and address the use cases that are most impactful for our mobile users.
**Timezone Note**
Since we have remote team members living between EU through PT time zones, we
require that your regular working hours overlap with 8 to 12 pm ET to ensure
several solid blocks of overlap time with your team members.
**About the Role**
* As a Senior Mobile Software Engineer at Help Scout, you will work independently and collaboratively to develop and maintain our mobile applications for iOS, Android platforms, and Backend For Frontend (BFF) written in Java/Kotlin.
* Collaborate with product and design teams to provide input on the mobile application user experience and interface designs.
* Write clean, efficient, and maintainable code using Kotlin and Swift (Objective-C knowledge is a plus but not required).
* Ensure the high performance, quality, and responsiveness of mobile applications.
* Debug and resolve technical issues that arise in mobile applications.
* Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
* Continuously work on adding new features, optimizing for other devices, and improving the product.
**About You**
1. As a Senior Mobile Software Engineer at Help Scout, you have a deep understanding and extensive hands-on experience with Kotlin, Swift, and Objective-C. You've been working with these platforms for some time and have an excellent knowledge of their nuances and best practices.
2. You have a great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality. You can help us design everything to fail gracefully and leverage local storage to provide customers with as seamless an experience as possible.
3. You delight not only in how an application works but in how it looks, and you have an excellent understanding of mobile interaction design. You love working on UI animations because they can help you execute the perfect user experience.
4. You have experience working with product and design teams and can provide valuable input on the mobile application user experience and interface designs
5. You stay up-to-date with the latest advancements in mobile technology, specifically the iOS and Android platforms, and can provide insightful advice about leveraging native platform APIs.
6. You are excited about remote work and believe that remote teams are the future of work. You have experience working with remote teams and can adjust your work/management style to be remote-friendly.
**About Us**
Help Scout is made by roughly 170 people in 80+ cities around the world, all
with a passion for helping others. We come from diverse backgrounds and are
united by an enthusiasm for great products and delightful customer
experiences. Help Scout launched in 2011 and today we have more than 12,000
paying customers in 140+ countries.
**Why Help Scout?**
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been
doing it for nearly a decade and are helping to write the playbook — we’re
happy to show you the ropes. Most folks that get a taste of working in a
"remote first" company have a hard time going back to the old way of doing
things.
We’re passionate about diversity and inclusion. The data is abundantly clear
about diverse teams being more successful, and we're dedicated to setting the
team up for success. Today our leadership team is 62% women, and that's just
the start. Here's our DEI Dashboard where you can see all of our team
demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on
serving small and midsize businesses, typically up to 500 employees, because
those companies view customer service differently. It's not a cost to be
optimized, it's their most effective marketing tool and a key differentiator
from the competition. We built Help Scout for companies that truly value being
customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a
certified B Corporation, with a mission to give away at least 1% of our
product through Help Scout for Good? Our company exists not just to help
ourselves, but to invest in our team, our customers, our community, and our
environment.
**Our commitment to you**
We are an equal opportunity employer and are committed to building a company
that embraces and celebrates diversity and inclusion. We do not discriminate
on the basis of race, religion, color, national origin, gender, gender
identity or expression, sexual orientation, age, marital status, veteran
status, or disability status. We have read the studies and understand that
diverse teams build better products, bring more perspective to the table,
contribute to a company’s financial success and help foster a more inclusive
environment for all employees, but the bottom line is that it's the right
thing to do.
Help Scout focuses on CRM, Customer Service, Customer Support Tools, and Group
Email. Their company has offices in Boston. They have a mid-size team that's
between 51-200 employees. To date, Help Scout has raised $12.8M of funding;
their latest round was closed on January 2017.
You can view their website at <https://www.helpscout.com> or find them on
[Twitter](http://twitter.com/helpscout) and
[LinkedIn](https://www.linkedin.com/company/help-scout/).