**Here’s why this role matters to us**
The key to achieving revenue triumphs lies in fostering robust, collaborative
and trust-based customer relationships. By seamlessly collaborating across
various teams, you will empower over 400 Microblink customers, enabling them
to extract the utmost value from our products. Through your continuous
strategic initiatives, you will be instrumental in crafting future success
narratives that showcase enduring partnerships and favorable outcomes for our
customers.
* _A little bit about us *_
Microblink is an AI company with expertise in computer vision. We create
unique products and tools in digital identity with the desire to bring the
benefits of AI to every person on Earth. Our teams in Zagreb & New York touch
hundreds of millions of people every year - with over 800M identity documents
processed in more than 70 countries around the world.
**Here’s what you’ll do:**
* Own the relationship for key customer accounts to drive adoption, utilization, and business needs with a focus on value realization with Microblink products
* Accountable for customer engagement and renewal administration across our various customer segments
* Serve as the primary point of contact post implementation for our customer base in partnership with the Support Team
* Anticipate and address customer needs while proactively addressing potential challenges with the ability to lead conference calls and escalations
* Provide oversight on customer health; identifying risk and growth signaling
* Ability to understand customer contracts with the ability to discuss commercial matters with customer stakeholders
* Act as the voice of the customer being an internal champion with internal teams to maintain high customer satisfaction and ensure customers realize the full value of our products
* Commit to achieving team KPIs such as GRR, NRR, CSQLs, NPS, CSAT and various customer success metrics
**You 'll be successful in this role if you:**
* Are an empathetic and enthusiastic customer advocate with 5+ years of experience providing service and support in a rapidly scaling B2B SaaS organization.
* Have a strong ability to build and maintain relationships with diverse customer stakeholders
* Are collaborative, curious and creative - and look forward to leveraging these in pursuit of continuous improvement and product development
* Have a technical aptitude and ability to analyze customer data and identify areas for improvement to enhance overall customer value
* Have a willingness to take the lead in identifying opportunities for improvement and driving positive change
* _We might be right for you if you’re looking for:
*_
* An opportunity to make a big impact in a fast-paced, smart-growth, global tech company that is always iterating with the aim of improving.
* A high-performance, people-first culture with outstanding leadership that recognizes and rewards success and supports professional development via knowledge sharing, internal training and a dedicated budget to support professional development.
* A team of motivated, open-minded professionals who welcome innovative ideas and initiatives to advance the organization
* An excellent Total Rewards package, including cash comp of $120-135k, outstanding health benefits, unlimited PTO and equity
