**Local or 100% Remote**
**Who we are**
As our Product Design Lead focused on content, you'll be responsible for
meeting the needs of homeowners grappling with difficult financial concepts as
well as supporting our internal content creators. You'll collaborate closely
with other product designers and cross-functional teams from the beginning to
the end of the design process, leveraging human-centered design principles
such as user testing and interviews to enhance the effectiveness of each
touchpoint. Your mandate will be to make everything from UI copy to customer
call scripts and help center content clear, consistent, and impactful.
**About the role**
As our Product Design Lead: Content, you'll be at the heart of creating a
simple and compelling product narrative, working every day to find just the
right words to convey complex concepts in an engaging way. You’ll be
responsible for meeting the needs of homeowners grappling with difficult
financial concepts as well as supporting our internal content creators. You'll
collaborate closely with product designers and cross-functional teams from the
beginning to the end of the design process, leveraging human-centered design
principles such as user testing and interviews to enhance the effectiveness of
each touchpoint. Your mandate will be to make everything from UI copy and
video scripts to help center content and emails clear, consistent, and
impactful.
**Your responsibilities**
* Work side by side with other product designers from initial concept through to final implementation, playing a key role in designing UI copy, content hierarchies, user flows, and information architectures, and ensuring that copy is seamlessly integrated into the overall user experience.
* Conduct UX research, leveraging user testing and interviews to gather insights that influence product leadership and lead to better performing copy.
* Translate data into actionable product copy changes that drive positive business outcomes.
* Serve as a bridge between marketing, sales, product, and customer service teams to share insights and harmonize content efforts across the company.
* Craft clear, accessible, and engaging copy tailored to various formats and audiences, including UI copy for digital interfaces, phone scripts for customer support, help center articles, and more.
* Educate the team on best practices and content design fundamentals.
**About you**
* Strategic and creative experienced professional with a talent for transforming complex financial concepts into easy to understand and engaging explanations.
* Bachelor’s degree in Communications, Journalism, English, Human Computer Interaction, Design, Psychology, Finance, or a related field.
* 5+ years in product design, content design, UX writing, or related roles, particularly within the fintech or startup sectors.
* An influential leader capable of persuading senior department heads of entirely new approaches to how we describe our product.
* Skilled in leveraging user testing and research to enhance content effectiveness and user experience.
* Collaborative team player with a proven ability to work seamlessly with cross-functional teams.
* Proficient in Figma, content management systems, and web analytics.
* Experienced at leading discussions and aligning teams toward common goals.
**Our benefits**
_Generous health benefits_
* We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). Point covers 99% of employee medical, dental, and vision premiums.
_Unlimited paid time off_
* Recharge with unlimited paid time off and 10 company holidays.
_Flexible remote & onsite work_
* Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
_Fully paid parental leave_
* Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL.
* For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave.
* In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay.
_Financial wellness_
* We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options.
_Extra work/life benefits_
* We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement.
Point is proud to be an equal-opportunity employer. We provide employment
opportunities regardless of age, race, color, ancestry, national origin,
religion, disability, sex, gender identity or expression, sexual orientation,
veteran status, or any other protected class. Each individual at Point brings
their own perspectives, work experiences, lifestyles, and cultures with them,
and we believe that a more diverse team creates more innovative products,
provides better services to customers, and helps us all grow and learn.
Compensation at Point will be determined by skills, experience, and geographic
location. Point has identified the expected annual base salary range for roles
at this level based on market by tiers (Region | Location | Market Range):
* Tier 1 | San Francisco Bay Area, New York, Los Angeles, & Seattle | $170,000 - $230,000
* Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego | $144,500 - $195,500
* Tier 3 | All other US metro areas | $136,000 - $184,000
This does not include any other potential components of the compensation
package, including equity, benefits, and perks outlined above. At the launch
of each position, we benchmark compensation to the appropriate role and level
utilizing competitive compensation data from various data sources as
references. At the offer stage, we use the signal we received from our
interviews coupled with your experience, location, and other job-related
factors to determine final compensation.
