Lugg lets you move anything, anytime, anywhere. Like Uber, for movers.
We’re looking for a well-spoken, high achiever who thrives in a fast-paced,
high-pressure environment to join Lugg’s Community Management / Operations
Team. This is a multi-faceted role primarily responsible for recruiting and
onboarding new drivers and helpers to the community.
This role will require a set schedule that will be a mix of weekend, weeknight
and weekday shifts.
Helping everyday people and being persuasive is natural for you. You are
excited to quickly deliver on weekly recruiting/onboarding goals. You have the
rare ability to be effective with multiple personalities and counsel people in
high-pressure situations.
You are constantly wanting to exceed goals and thinking of new ways to improve
quality and move fast in parallel. The ideal candidate is empathetic; level-
headed and comfortable in his/her own skin. Your first name is “hustle", your
middle name is "patience” and your last name is, “proactive.”
This is an opportunity to let your personality and enthusiasm shine through
while maintaining laser focus and attention to detail. Most importantly,
you’ll be multi-tasking, writing and talking a lot, so you must have an
abundance of energy and be ready to bring your best self to the job every
minute!
Qualifications
You Will:
* Recruit and onboard 5-star drivers and helpers to the Lugg platform
* Provide email, phone, chat and SMS support to the community
* Operate in a highly autonomous environment which empowers you to make decisions
* Contribute to high impact projects
* Strategically think about operational improvements and efficiencies
You Have:
* 2+ years of professional experience in a Recruiting or Operations role, preferably in a fast-paced environment
* Enthusiasm for assisting everyday people to ensure they succeed in the community
* Strong communication/writing skills
* Ambition to own recruiting and onboarding initiatives for existing and future markets
* A drive to consistently deliver results and exceed expectations
* Passion for the Lugger experience and finding ways to enhance and better the experience
* Experience maintaining professionalism amidst difficult teams, challenging facilities, and last-minute changes to team and candidate schedules
* Experience with an ATS (applicant tracking system), Macs, Google apps, and systems -- Google Calendar, Gmail, and Drive
* Exceptional attention to detail, follow-through, and ability to focus in an interrupt-driven environment.
* Friendly, outgoing, proactive and reliable team player
* Fluent in Spanish a plus
* Moving & Delivery industry or hospitality experience is a plus
Perks:
* Be part of a fast-growing software company
* Room to grow as the team grows
* Competitive time off and benefits policy
Additional Information
At Lugg, we value diversity and always treat all employees and job applicants
based on merit, qualifications, competence, and talent. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status. We
will consider for employment qualified applicants with criminal histories in a
manner consistent with the requirements of the San Francisco Fair Chance
Ordinance.
Lugg focuses on Peer-to-Peer, Logistics, and Collaborative Consumption. Their
company has offices in San Francisco. They have a small team that's between
11-50 employees. To date, Lugg has raised $3.8M of funding; their latest round
was closed on August 2015.
You can view their website at <http://lugg.com> or find them on
[Twitter](http://twitter.com/lugg), [Facebook](https://www.facebook.com/lugg),
and [LinkedIn](https://www.linkedin.com/company/lugg).
