##### Job Description :
* Handle operations/technical peering and edge matters with ISPs, partners and clients.
* Troubleshoot issues in adherence to SLAs.
* Assist with maintenance, repairs, and upgrade tasks as needed while limiting impact to the production network.
* Work with carriers and network provisioning engineers to turn up circuits and engage/escalate with vendors to troubleshoot out-of-service or faulty circuits as needed.
* Perform detailed troubleshooting remotely and engage/manage vendors/partners/smarthands as needed to fix issues at the data center and POP sites.
* Use internal tools and scripts to configure, monitor, and repair network circuits and equipment.
* Strictly follow established procedures while draining/undraining any circuit bundles and clusters.
* Perform end-to-end checks after circuit(s) are/is repaired or provisioned.
* Remotely manage (safekeep) assets and networking gear remotely in data center and POP sites.
* Document and follow RMA processes and procedures for all relevant vendors.
* Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.
* Escalation Management interface for ENS ops vertical team and to client.
* Follow, improve, and implement data center and POP best practices.
* Proactively contribute to documentation, automation, and processes as they evolve.
* On-call rotation/operational duties and ticket/case ownership. To participate/deliver daily handover and report any operational discrepancies to Team Lead.
* Collaboration with global PM to update processes and training materials.
* Mentoring new engineers through onboarding cycle(s).
* Operational readiness to backup to Team Lead when needed.
##### **Skills, Qualifications & Requirements:**
* Experience in NoC and Support environments.
* Experience in handling data centers, CDNs, ISPs, telcos, smart hands and/or 3rd party partners.
* Excellent communications skills in managing both internal and external parties.
* Good device CLI and Linux OS skills including (but not limited to) ssh, telnet, ftp, etc.
* Strong networking skills, including command of BGP and multiple network layers.
* Skillful in two OEM vendors such as Cisco, Juniper and/or Arista.
* Experience with systems and processes in a global networking and cluster environment including BGP.
* Situation awareness of collaborating with partners in a region (different countries.)
* Bachelor’s degree (B.S/B.A) in a field with 7-10 years related telecom experience or related telecom experience.
* Must be dependable with good time management and work well in a team environment.
##### **Preferred Qualifications:**
* Ability to innovate, adapt and implement new tools or processes per business needs.
* Experience in software system design/architecture skills (DevOps.).
* SQL, Python, data analytics (not required but valued).
* Master’s degree in a related technical field.
##### **Physical Demand & Work Environment:**
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
##### **What can Astreya offer you:**
* Employment in the fast-growing IT space providing you with a variety of career options
* Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
* Introduction to new ways of working and awesome technologies
* Career paths to help you establish where you want to go
* Focus on internal promotion and internal mobility - we love to build teams from within
* Free 24/7 accessible Professional Development through online courses to give you opportunities to upskill at your own pace
* Education Assistance
* Dedicated management to provide you with on point leadership and care
* Numerous on the job perks
* Market competitive compensation and insurance, health and wellness benefits
