##### Job Description :
The ideal candidate will have deep experience of Python & Ansible with
networking technologies, such as routing, switching; managing heterogeneous
environment & generate metrics related to Network performance, capacity,
availability, failure rates, and will also have a strong background in network
performance management, service delivery and strategic operations planning
with a strong technical orientation & creative in problem solving.
##### **Key responsibilities include:**
* This is a hands-on technical role:
* Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis
* Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
\- Ensure SLAs are met - Responsible for performance analysis, proactive
troubleshooting and capacity planning for the Network platforms.
\- Perform monitoring and maintenance of overall environment working with
experienced team members.
\- Perform change controls. Update process documentation and team portals
\- Participate in troubleshooting, capacity planning and analysis, performance
analysis & Root Cause Analysis.
\- Communicate with peers and managers regarding system issues & participate
in 24x7 on-call.
\- Automate operational tasks to make processes simpler and more robust.
\- Ability to handle multiple complex tasks in a dynamic environment, with
tight deadlines concurrently.
* Manage network service providers and matrixed resources
* Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity
* Monitor and analyze statistical data to develop improvement plans for network and application performance
* Provide an effective network capacity plan
* Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth
##### **Additional Responsibilities Include:**
* Oversees the management of service level agreements (SLAs) with vendors and service providers
* Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining function
* Serves as the senior-level escalation point for network operations to resolve critical incidents
* Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
* Provides leadership, management, direction, and technical oversight for the network operations department
##### **Required Qualifications and Experience:**
* Bachelor’s degree, or related qualification
* Certifications is a must (CCNP, CCDP, CCIE – SP or Routing/ Switching)
* Minimum 12+ years of working in a Network / Telecommunications role, with expert level experience with MPLS, SIP, IP, Wi-Fi, SD-WAN, VPN, Firewalls, etc technologies. Python & Ansible Exp is mandatory.
* Experience of working in a multi-cultural, virtual team, across multiple geographical regions
* Experience with technologies such as: Cisco/Arista / Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path.
* Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
* Experience with DDI / IP Address management on solutions such as Infoblox
* Strong understanding of application communication methodologies.
* Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results
* High level of confidence and competence communicating on bridges.
* Solid background in vendor management to drive incident resolution.
* Experience with monitoring tools and strategies.
* Execute and analyze packet captures using Netscout, Wireshark and other related technologies.
* Perform or participate in complex maintenance or deployment activities.
* Create or modify documentation in response to new events and learnings.
* Routinely provide constructive feedback for improvement opportunities
* Ability to coordinate and direct activities across multiple teams
* Excellent customer focus and engagement skills
* Ability to develop solutions within a complex operational environment
* Excellent verbal and written communications skills
* Advanced knowledge of technical/business environment and problem determination strategies
* Develops and maintains standard operating procedure manual and processes used by the team
