### **About Aspire**
Aspire.io is the world’s first word-of-mouth commerce platform that leverages
your brand’s ambassadors, influencers, affiliates, customers, user-generated
content, and social ads to accelerate marketing results across paid, owned,
and earned channels. Since 2014, Aspire’s industry-leading software platform,
combined with our award-winning Agency Services team, has served household
names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-
growth ecommerce companies while paying out $100M to creators around the
world.
We’re growing across the board - and we're looking for a Customer Success
Manager to join our distributed remote team! With a strong focus on growth and
personal development, Aspire is the perfect place to develop your skills in a
fast-paced, forward-thinking environment.
### **The Role**
We are looking for a dedicated and highly motivated Customer Success Manager
to lead our mid market and enterprise-level accounts. In this role, you will
work strategically with our customer base to understand their business
objectives and help them achieve the best possible results using the Aspire
platform for their influencer marketing efforts. You will work directly with
our brands’ marketing teams to develop actionable and innovative marketing
strategies, and continuously evolve and improve those strategies through
ongoing experimentation and iterative testing/learning. This role will require
you to leverage your experience and expertise to ensure the ongoing success of
our enterprise customer's campaigns.
The ideal candidate will be a strategic thinker, with a background in consumer
marketing, brand marketing or advertising, and proven success partnering with
distinct stakeholders to develop and execute campaigns. You will also work
cooperatively with other departments to improve the client experience, retain
existing customers, and gather critical feedback to improve our product.
Strong influencing and interpersonal skills, and the ability to develop strong
relationships are critical to success in this role.
### **What you 'll be working on:**
* Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
* Develop a “consultant” perspective to client communications, questions, and meetings
* Lead and present at regular client meetings, both in-person and over video conference
* Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
### **What we 're looking for:** *(Job Requirements/Must have) *
* 3+ years of Customer Success or similar experience in a SaaS organization
* Outstanding organization and interpersonal skills
* A structured approach to process and prioritization
* Initiative and the ability to identify and solve problems proactively
### **Bonus Points:**
* Experience in MarTech
* Experience in eCommerce
* Knowledge / interest in influencer space
### **Benefits and Perks**
* Health, Dental & Vision - Put your health first with 90% covered health insurance. (U.S Only)
* 4 months of Paid Parental Leave - Aspire has an industry-leading parental leave policy for both mothers and fathers.
* Unlimited PTO - Refuel and rest with our unlimited paid time-off policy.
* Flexible Schedules - Set your hours by your calendar, not the clock.
* Work From Home Stipend - $400 to cover your remote work setup.
* Annual Education Credit - $2,500 in yearly education credits because learning should be lifelong.
* Monthly Internet Stipend - $50 monthly internet stipend; we help pay your monthly internet bill.
* Unlimited Book Reimbursement Perk - Love reading? Let us foot the bill for work-related books.
**_Our compensation philosophy: we use a market-based approach to
compensation. This means we use a series of compensation tools to help us
understand how companies value this role in the U.S. market based on function,
level, geographic location, and positions benchmarked against similar-stage
growth companies. To comply with local legislation and provide greater
transparency to candidates, we share salary ranges on all job postings
regardless of desired hiring location. Multiple factors, including geographic
location, candidate experience, and expertise, determine final offer amounts
and may vary from the amounts listed above. We have competitive pay bands for
all other countries based on market standards._**
**_The on-target earnings for this role is between USD $95,000-115,000 (base +
bonus)._**
**_Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity
and are committed to creating a welcoming and inclusive environment for all.
Please apply to this role if you feel you are a good fit, regardless of your
race, color, religion, gender identity, sex, sexual preference, sexual
identity, pregnancy, national origin, ancestry, citizenship, age, marital
status, physical disability, mental disability, medical condition, military
status, or any other perceived limiting factor. We welcome applicants from all
walks of life._**
