Installing Software
Install software using standard State naming conventions and standards. Each
vendor product is unique to install, customize, maintain, and support.
Transfer software from vendor supplied media to DIT systems and verify
installation according to vendor guidelines and recommendations. Coordinate
with multiple vendors and DIT/Customer systems programming and application
staff concerning required patches, fix packs and maintenance upgrades as
needed to reduce and mitigate possible software outages.
Customizing Software
Work closely with other DIT teams to set security rules using z/OS Resource
Access Control Facility (RACF) and product specific security features. Also
coordinate the implementation of other systems interfaces for access to
Transaction Services.
Schedule and test, during off peak times, software upgrades and patches to
reduce the impact on production work. Coordinate this testing with DIT clients
and other DIT staff to reduce impact to other system software and operating
system changes.
Document new systems in User’s Guide and make copies available to DIT Service
Delivery Division and compose technical information bulletins detailing the
impact on clients and outlining any changes they may have to make.
Monitoring and Tuning Systems Software
Use specialized software to monitor systems performance. Make the necessary
adjustments as needed to provide maximum performance of system software. Make
recommendations to clients on application changes as needed to provide better
code reuse, performance gains and data throughput. If there is an application
problem, work with the appropriate client to resolve the issue in a timely
manner, which may involve other Service Delivery personnel.
Solving Problems
Analyze problems reported by clients and internal staff; work with vendor to
determine solutions and establish corrective action plan; assist clients and
internal staff with related questions
