Job Description

Please apply at <https://tinyurl.com/paxos-product-manager>

Who are we?

Paxos Appeals empowers patients facing high-cost medical treatments to secure
the health insurance coverage they deserve. Our tech-enabled service uses AI
to write appeals for patients after their health insurers deny coverage for
medical treatments. Our customized, 15+ page appeals utilize the patient’s
documentation, insurer's own clinical policy language, medical literature,
regulations, precedent, and more.

Background: Approximately 15% of all health insurance claims are denied, and
denial-rates rose by 18% from 2020 to 2023, in part due to insurance companies
weaponizing AI to deny claims. Less than 1% of patients appeal their denials,
yet over 40% of those appeals are successful. (And our appeals have a denial-
overturn rate of >90%.)

Our progress: So far, we've won patients over $2M in health insurance
coverage. We’ve been operating since May 2023, starting as a revenue-
generating bootstrapped services business. We won the Stanford Impact Founder
and IDIF fellowships, as well as seven startup competitions. We've established
six partnerships with healthcare providers and seven partnerships with health
insurance attorneys. Here is a Stanford article about us.

Who are you?

We are seeking an ambitious individual who is passionate about our mission,
excited to work in a fast-paced early startup environment, and comfortable
with ambiguity. No prior product management experience required, but we do
need some coding/scripting ability.

You have technical skills and are excited to use them as a portion of the job:
scripting, APIs, version control, object-oriented programming, etc.

But, you’d also like to go beyond technical work. You enjoy doing a little bit
of everything in order to maximize the skills you learn on the job (we can
prioritize what you do based in part on the skills you want to learn). This
role is not a good fit for someone who wants to write code exclusively, or
someone who wants to build an extremely complex technical product at the very
beginning.

Job Responsibilities

* Technical product development: Work closely with the founders to translate business needs into technical solutions. Offer technical expertise and support to the team one you’ve ramped up on our tools, resolving complex issues as they arise. Contribute to the overall company strategy.
* AI capabilities: Explore and implement generative AI solutions for our service offerings. This will involve Retrieval-Augmented Generation (RAG), advanced prompt engineering, and web and phone agents. Foundational model training won’t be necessary.
* Manual workflow automation: Apply off-the-shelf tools to streamline and automate manual processes.
* Compliance: Implement best practices in software security and ensure compliance with relevant healthcare regulations, such as HIPAA.
* Tool evaluation and selection: Evaluate and recommend new tools and technologies that can improve our capabilities. We want to use as many pre-built tools as practical during this early stage, and we’ll build more capabilities in-house as we scale up.
* Other elements based on your learning goals: If there are other aspects of the company you’re interested in working on, we’d love to involve you!

Currently, we are operating our service using a combination of manual and
automated workflows using off-the-shelf tools. For our next set of systems,
we’re planning on using Langchain, Retool, and specialized AI offerings (RAG,
web agents, phone agents, etc.), and we’d love your thought-partnership on
this as you ramp up at the company.

Qualifications

We’re open to adjusting the below requirements for the right candidate.
Internships and side-projects can count towards these requirements.

Required qualifications:

No prior product management experience is required.

* Demonstrated ability to write code, including past projects (in previous roles, side-projects, etc.). This includes scripting, APIs, version control, object-oriented programming, etc.
* Interest in applying AI in business and operational contexts (prior AI experience is not strictly required)
* Ability to work in person at least 4 days per week on average in NYC or San Francisco
* Entrepreneurial spirit: self-starting, scrappy, growth mindset, ability to collaborate with a team, comfort with ambiguity and constant change

Preferred qualifications:

* 2+ years of work experience
* Experience streamlining/automating manual workflows
* Experience working at a startup
* Experience building a tech-enabled service
* Experience applying AI in business and operational contexts, including RAG apps, prompt engineering, AI pipelines, etc. (foundational AI experience not necessary)
* Experience building products or services in the healthcare industry, or even better, healthcare revenue cycle management

Compensation

Competitive salary plus a generous equity package, commensurate with
candidate’s qualifications and experience. We can go outside the range listed
on Wellfound. Strong health benefits (medical, dental, vision).

More on our company

Our founding team: We come out of Stanford, with Haley and Alex receiving MBAs
and Malcolm receiving a B.S. in Human Biology. Previously, Haley was an
engineer in the healthcare industry, and Alex was a product manager at Meta
and Microsoft and a serial startup founder. All three team members have
significant experience working with engineers and other technical teammates,
and we place strong value in those team-members. See our About Us page for
more details on our team.

This is a deeply personal mission for us. In 2021, Alex was denied by
insurance for a $40,000 medical procedure and had to resort to Reddit where an
anonymous user, who also had previously successfully appealed their denial,
helped Alex write his appeal. That anonymous user’s advice worked: Alex won
his appeal! Later, at Stanford, Alex met Haley, and they decided to start a
venture to help patients navigate health insurance appeals, driven by Alex’s
personal experience. Soon, Alex and Haley discovered another Stanford student
was working on a similar project. It turns out, that Stanford student was the
same anonymous Reddit user that had helped Alex in 2021: Malcolm. They decided
to join forces and have been working together on Paxos Appeals ever since.

Vibes: We’re an early-stage startup and you can therefore expect a fast-paced,
dynamic, and exciting working environment.