**Job description**
CitizenLab, a global social impact scale-up with its HQ in Brussels, works to
make public decision-making more participatory, inclusive, and responsive. The
SaaS platform is already being used by 400+ local governments and
organisations in over 18 countries, facilitating two-way communication between
governments and their residents. Since it was founded in 2015, CitizenLab has
given over a million community members a direct voice in local politics, has
earned recognition as the 'Best Social Impact Startup in Europe', and was
featured in outlets such as The New York Times and Forbes. CitizenLab is
looking for purpose-driven talent to join us on our mission to enable millions
of people in cities across the globe to shape the future of their communities.
**Director, North America at CitizenLab**
As our Director of North America, you will be responsible for overseeing our
presence in the U.S. and Canada, and be the driving force to accelerate growth
with our local team. This is a strategic leadership role that requires a
combination of business acumen, an empathetic and energetic leadership style,
and a strong commitment to our mission in participatory democracy.
**Strategy & Management:**
* Develop and execute the strategic plan for CitizenLab's operations in North America, aligned with the company's overall mission and goals.
* Collaborate closely with the CEO to ensure alignment with the company's vision and objectives, acting as closest partners in the daily management of our North American activities.
* Represent CitizenLab at key leadership meetings, providing input and insights to guide decision-making.
**Business Development:**
* Identify and establish partnerships with key stakeholders, such as local governments, organizations, and community leaders, to accelerate growth and expand our client base.
* Lead the efforts to onboard new cities and clients, working closely with the local sales team to drive revenue and achieve sales targets.
* Act as a liaison with key clients, understanding their needs and objectives, and providing strategic guidance to ensure their success with CitizenLab's platform.
**People & Leadership:**
* Lead and manage the U.S. team, providing guidance, mentorship, and support to ensure high performance and professional development.
* Foster a collaborative and inclusive team culture, promoting innovation, teamwork, and a shared commitment to CitizenLab's mission.
* Collaborate with the HR team to attract, recruit, and retain top talent, ensuring the team has the necessary skills and resources to achieve objectives.
**Requirements**
**What do we expect from you?**
* Demonstrated multiple years of experience in a leadership role, preferably as a Director or similar, with a track record of successfully driving growth and managing large teams.
* Strong network in and understanding of the U.S. public sector, civic engagement, and participatory democracy, with a passion for shaping the future of our communities.
* Proven business development and partnership-building skills, with the ability to identify and seize opportunities for growth and collaboration.
* Broad commercial skillset with an excellent understanding of marketing, sales, and customer success.
* Excellent communication and presentation skills, both verbal and written, with the ability to effectively convey complex concepts and ideas to diverse audiences.
* Strategic mindset, with the ability to think critically, analyze data, and make informed decisions to achieve organizational objectives.
* Strong interpersonal and cross-cultural skills, an empathetic leadership style with a strong moral compass, and the ability to build relationships with a wide range of stakeholders, including government officials, partners, and internal teams.
* Based in the U.S., preferably in ET or CT timezone to ensure enough overlap with the European team. * Ability to travel within North America as required.
An eagerness to learn, talent, and enthusiasm are more important than ticking
all the boxes. If you don’t meet all of the listed requirements but are
motivated and excited about the role, we want to hear from you!
**What can you expect from us?**
* Unlock your full potential and create social impact at scale. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
* Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our international expansion.
* Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
* Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
* Enjoy an informal work vibe with open communication and full transparency on results.
* Participate in our various hybrid (in-person/remote) team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
* Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
* Receive a competitive salary package, incl. benefits such as stock options, a professional development budget, a collective bonus plan, your own laptop, full flexibility to work from home, and much more.
_CitizenLab is committed to being a diverse and inclusive workplace. We
encourage applicants of different backgrounds, genders, experiences,
abilities, and perspectives to apply._
CitizenLab focuses on SaaS, Governments, Government Innovation, Europe, and
Public Sector. Their company has offices in New York City, London, Amsterdam,
Paris, and Berlin. They have a small team that's between 11-50 employees. To
date, CitizenLab has raised $3.438M of funding; their latest round was closed
on May 2019.
You can view their website at <https://www.citizenlab.co> or find them on
[Twitter](https://twitter.com/citizenlabco),
[Facebook](https://facebook.com/citizenlabco), and
[LinkedIn](https://www.linkedin.com/company/citizenlab/).
