##### Job Description :
**Responsibilities**
* Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services
* Interact with third-party vendors, coordinate and collaborate with various internal business units
* Maintain operations and administration of proprietary systems
* Assist other ICE staff with problem solving and escalation procedures
* Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s)
* Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis
* Understand the various mortgage platforms and apply technical knowledge to improve system performance and reliability
* Prepare documentation for troubleshooting and escalation procedures
* Create, Manage, Maintain Operational tools used in Platform Management.
* Follow organizational practices in regards to Incident, Problem, and Change Management along with the creation of database records for these disciplines
* Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software.
* Develop and maintain disaster-recovery runbooks and procedures
* Scheduling flexibility required
**Knowledge and Experience**
* Excellent communication skills
* Systems/Application support experience
* Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur
* Proficiency with Linux operating systems.
* Working knowledge of internetworking and various LAN/WAN technologies
* Working knowledge of router, switch, firewall, and proxy technologies
* Understanding and working knowledge of TCP/IP, UDP and Multicast technologies
* Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization
* Logical approach, critical thinking and analytical problem-solving skills with the ability to identify the root cause(s) of a problem
* Demonstrate reliability, flexibility, and attention to detail
**Preferred Skills**
* Network and network forensic analysis (packet capture analysis)
* Associates/Bachelors degree
* Python, Java, Javascript, PHP, Bash, Shell, Node.js, SQL Scripting
* Ability to debug/write shell scripts.
* Basic knowledge about Java Coding/Debugging. Ability to look at logs/stack trace to debug issues
* Experience with enterprise monitoring solutions and APM
* Working Knowledge of: AWS, Akamai (CDN), DNS, LDAP, MySQL, Splunk, XML, Jenkins, Pager Duty, Rundeck, Git, Tidal
**Schedule**
This role offers work from home flexibility of up to 3 days per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action
Employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, sexual orientation, gender
identity, national origin or ancestry, age, disability or veteran status, or
other protected status.
