💰 $107,000 - $2,000 🌍 Chicago, Illinois, United States 📅 06/26/2023
We’re looking for a Developer Support Engineer to help provide a great
experience for developers integrating the RevenueCat SDK into their apps. As a
member of our support engineering team, you’ll work directly with Engineering
and Product to create an excellent developer experience and achieve our
mission of helping developers make more money.
### About you:
* You have at least 2 years experience in an engineering or technical role.
* You have an understanding of the mobile development and release process.
* You have experience in either iOS (Swift / Objective-C) or Android (Java / Kotlin)
* You have an interest in "wearing many hats," doing what it takes to help developers every day.
* You have experience debugging code issues utilizing stack traces. You will be identifying why apps aren’t working, often with limited information.
* You have excellent verbal, written and interpersonal communication skills: You will be writing, presenting to and speaking with developers and colleagues daily.
* You have empathy for developers and their development/learning process: we usually hear from developers at their lowest and need to be understanding.
* You have a demonstrated creative problem-solving approach and strong analytical skills.
* You’re able to overlap your core working hours with Central Time Zone.
* Bonus points if you’ve used RevenueCat before or have shipped your own app.
### In the first month, you'll:
* Learn the common frustrations our customers have, and help them ship their apps
* Make improvements to our docs and support articles
* Work with engineering to untangle complex tickets
### Within the first 3 months, you'll:
* Make product suggestions that will improve the developer experience and reduce support
* Build internal apps to test and reproduce issues
* Work directly with customers to assist with onboarding and solution engineering
### Within the first 6 months, you'll:
* Identify key problem areas for developers and make targeted improvements that help developers
* Improve and create internal tools and dashboards for support and other internal processes
* Make significant contributions to the support process that helps you and your teammates be more efficient
### Within the first 12 months, you'll:
* Develop a super-hero like intuition for the root causes of tickets and become an expert troubleshooter
* Interview, hire and mentor additional support engineers
* Discover new and unexpected ways to delight developers with our support experience
### **What we offer:**
* $107,000 USD Salary regardless of your location
* Competitive equity in a fast-growing, Series B startup backed by top tier investors including Y Combinator
* 10 year window to exercise vested equity options
* Fully remote work environment that promotes autonomy and flexibility
* Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health
* $2,000 USD to build your personal workspace
* $1,000 USD annual stipend for your continuous learning and growth
