📅 06/10/2023
Ambient.ai is a computer vision intelligence company transforming security
operations for large enterprises by preventing security incidents before they
happen. Ambient.ai has a globally deployed footprint with several F500
companies. The Ambient.ai platform applies AI and computer vision intelligence
to existing sensor and camera infrastructure to deliver physical security
monitoring and detect threats in real-time. Ambient.ai does this while
simultaneously decreasing false alarms by over 95%, allowing security teams to
focus on legitimate threats and on rapid response. The future of enterprise
physical security is data-driven, intelligent, and proactive. With Ambient.ai,
companies can do more with less while improving their security posture.
We were founded in 2017 by [Shikhar
Shrestha](https://www.linkedin.com/in/shikharshrestha/) and[ Vikesh
Khanna](https://www.linkedin.com/in/vikesh-khanna-27184722/). They are experts
in artificial intelligence from Stanford University who previously built
iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B
company backed by Andreessen Horowitz (a16z), SV Angel, YCombinator, and
investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.
Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100
Rising Stars 2020, we are turning the impossible into the inevitable. We are
always looking for passionate people, who enjoy solving the toughest problems
with cutting-edge AI/ML.
**Position Overview:**
The Customer Success team at Ambient.ai plays a pivotal role with our
enterprise customers. The team is responsible for orchestrating the customer
relationship and shepherding them from an initial kick-off through
implementation, onboarding, testing, and training. They help drive effective
product adoption and provide best practice advice to ensure customers get
value and derive success from our platform, leading to renewal and expansion.
The Customer Success Manager is perfect for someone with excellent
interpersonal skills, customer success experience, and some technical
implementation, product configuration, or professional services expertise.
Part coach, project manager, consultant, and product expert, you’ll be
passionate about helping our enterprise customers transform their business
processes by deploying cutting-edge technology in complex enterprise
environments at a global scale.
**The impact you’ll make:**
* Own the ultimate success of our customers; this is a full-service CSM role, owning the customer’s post-contract signature all the way to renewal. Manage & support our customers through setup, onboarding, implementation, training, testing, and launch, working closely with stakeholders to establish and document critical goals, success criteria, or KPIs, then measure & report progress towards those goals
* Drive product adoption and ongoing usage, ensuring customers realize the full value of the[](http://ambient.ai/)Ambient.ai platform resulting in a magical customer experience, which leads to retention and growth
* Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted advisor relationship with assigned customers
* Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
* Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
* Partner with marketing to highlight opportunities for customer references and case studies
* Able to travel up to 30%
**The amazing skills you’ll bring to Ambient.ai:**
* 4-5 years of experience in a customer-facing customer success role, working with large Fortune 100/500 companies. Also important is Enterprise SaaS and start-up experience, as well as a history of successful customer renewals
* Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholder complexity
* Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
* Strong interpersonal skills and experience building strong internal and external relationships
* Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
* Excellent verbal and written communication & presentation skills
* Basic understanding or interest in learning about machine learning / artificial intelligence
* Bonus: Experience in management consulting and/or business process transformation
**Why join us:**
* We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
* We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne
* Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
* Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
* We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles depending on customer demand)
* The latest tech and awesome swag will be delivered to your door
* Enjoy a full range of opportunities to connect with your awesome co-workers
* We love to [hike](https://www.alltrails.com/us/california/palo-alto), are foodies, and love music! Check out our most recent [Ambient Spotify Playlist](https://open.spotify.com/playlist/3m2bFd0UGTJ4Uicrw9xPXG?si=985964b33f734b78)
**~~~~~~~~~~~~~~**
We take a market-based approach to pay here at Ambient.ai, and pay may vary
depending on multiple factors. The successful candidate’s starting pay will be
determined based on job-related skills, experience, qualifications, work
location, level, market conditions, and internal parity.
Base salary is just one component of our total rewards package. As a fast-
growing start-up, our regular employees are also granted stock options, and an
opportunity to succeed when Ambient.ai succeeds. As a young start-up with
product market fit, our stock upside is substantial, and a large part of our
total rewards strategy.
The pay scale below represents the starting base salary range we expect to pay
for this position and is subject to change*:
SF Bay Area: $135,000 - $150,000
**Occasionally, we may make an offer to a candidate that is either leveled
below or above this role based on skills, experience, and interview
performance. *
[Ambient.ai](http://ambient.ai/) is proud to be an Equal Opportunity Employer.
Ambient does not unlawfully discriminate on the basis of race, color,
religion, sex (including pregnancy, childbirth, breastfeeding, or related
medical conditions), gender identity, gender expression, national origin,
ancestry citizenship, age, physical or mental disability, legally protected
medical condition, family care status, military or veteran status, marital
status, registered domestic partner status, sexual orientation, genetic
information, or any other basis protected by local, state, or federal laws.
Ambient is an E-Verify participant.
#LI-Remote
