**Main Duties & Responsibilities:**
* Drive ongoing customer engagement
* Proactively identify customer needs
* Forecast and track key account metrics
* Assist with high severity requests or issue escalations as needed
* Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
* Ensure the timely and successful delivery of our solutions according to customer needs and objectives
* Communicate the progress of our initiatives effectively to stakeholders
**Essential skills:**
* Proven work experience as a Customer Success Manager, Customer Support, or similar role
* Experience in customer service or sales
* Excellent written and verbal communication skills
* Strong project management skills
* Detail-oriented and analytical mindset
**Bonus points:**
* Experience with CRM software
* Background in education or the e-learning industry
