### Summary
Opportunity to join a growing, Series A startup in a massive industry. The
ideal candidate is a highly motivated self-starter with a minimum of 2 years
of customer success experience managing at least 50 customers. Creative,
organized, great communicator. Must be skilled at renewing and upselling
customers.
* _Must currently live in and be authorized to work in the U.S. *_
### Compensation + Benefits
* Expected OTE $70k-$100k ($55k-$75k base; $15k-25k bonus)
* Stock Options
* Remote Work Environment (no office)
* Medical Insurance (Wunderite covers 100%)
* Dental Insurance (Wunderite covers 50%)
* Unlimited PTO
* Health Savings Account
* Long Term Disability
* 401(k)
* Parental Leave
* Periodic Company-Sponsored Offsites
### You’ll work on
Collaborate with the Customer Success Team, Director of Operations, and CEO:
* Deliver outstanding experiences for insurance agency customers across the U.S.
* Build relationships with agencies by understanding their needs and ensuring their success
Renew existing customers and discover opportunities for growth:
* Must be comfortable having sales conversations at any point of a customer’s lifecycle, especially at the time of renewal
* Identify upsell opportunities within your book of business
Onboard new customers:
* Lead implementation from kick-off call to launch, assisting with integrations, as necessary
* Identify customers’ objectives/success criteria and create tailored plans to ensure success
* Facilitate customer walkthroughs over Zoom
Support existing customers:
* Lead training sessions and webinars
* Provide ongoing support for customers post-implementation via Email, Phone, Zoom, Slack, and Intercom
* Support a variety of agencies from small to enterprise
Become a Wunderite expert:
* Learn the product intimately including how the most successful agencies use Wunderite
* Educate customers on product capabilities
* Identify and train agencies on best practices to drive adoption
### The Ideal Candidate
* 2+ years experience in a B2B SaaS post-sales role
* Applicable roles: Customer Success, Account Management, Implementation, etc.
* Proven experience managing and growing a book of business
* Must be comfortable having both upsell and renewal conversations
* Strong organizational, presenting, and problem-solving skills; strong attention to detail
* Team player, comfortable managing relationships both internally and externally
* Experience analyzing usage data to determine overall customer health
* Takes initiative as a self-starter - will go and find answers
* Experienced with Excel: You will use Excel to import customer data
* Technical support experience (Integrations, Zapier) is a plus
* Insurance industry experience is a plus
### Tools you will use
* Communication and basic documents: Google Workspace, Slack, Zoom, Loom, Dialpad, Airtable, Calendly, Adobe
* Customer relationship: Salesforce, Catalyst, Intercom
Other tools you might encounter:
* Billing: Stripe, QuickBooks Online, DocuSign
* Product analytics and roadmap: Mixpanel, Hotjar, Productboard, Jira, Figma, Notion
* Marketing: ActiveCampaign, WordPress
### Remote Work
* Must be authorized to work in the U.S. and currently live in the U.S.
* Remote work (no office) U.S. Based
* Occasional travel: Trade shows, in-person client onboardings, company offsites
* Time Zones: Eastern, Central, Mountain, Pacific
* Typical collaboration hours: 8:00am - 8:00pm ET (depending on your location)
### About Wunderite
Wunderite is building the next generation of software for the insurance
industry, starting by facilitating delightful collaborations between insurance
agents and their customers from any device. Wunderite provides an intuitive
customer-facing platform that makes insurance transparent and approachable by
simplifying and automating the sales and underwriting process.
We started Wunderite because of our own experience selling and buying
insurance (former insurance agents). We started Wunderite to build the company
we wanted to work for. We are intentionally remote.
We are backed by Spark Capital, Boston Seed Capital, Correlation Ventures,
York IE, Techstars, and BrokerTech Ventures.
Company Values: Excellence, Graciousness, Teamwork, Balance
Wunderite is an equal opportunity employer that values diversity. We welcome
people of different backgrounds, experiences, abilities and perspectives. We
do not discriminate based on race, color, national origin, religion, gender,
sexual orientation, age, veteran status, disability status, or any other class
protected by law.
