Remote (United States)
About CoverForce
We are an Insurtech platform empowering insurance agents to quote, bind and
pay for business insurance policies from multiple carriers. Our goal is to
build a centralized insurance API through which agencies and corporate
customers can interact with insurance carriers. Think of Plaid for the
insurance industry.
We raised $5m in Seed funding and are backed by top VCs & execs from NYCA
Partners, QED Investors, Google, Uber, Walmart...and a co-founder of Plaid.
The Opportunity
As the first Customer Success Manager, you will play a critical role in
ensuring the success and satisfaction of our customers, helping to drive
retention and growth. This role is a perfect fit for an experienced Customer
Success Manager who thrives in fast-paced environments. The role will work
closely with the founders and will have the opportunity to take ownership and
wear many hats, developing, formalizing and implementing Customer Success
strategies and action plans. As an early employee, you will impact customer
strategy, management information systems, team culture, and more.
Our product was inspired by talking with 100s of agents, dozens of carriers,
and identifying the critical pain points in the quote, bind, and payment
process. We see our solution scaling to independent agencies, agency
management systems, and corporate customers.
What we are looking for
We are looking to move from a pilot program to go-Live in Q2 2022, where we
will move from catering to a handful of agencies, to open ourselves up to
7,000+ agencies that are members of our partner Networks.
Simultaneously, we are looking to strategically target Corporate customers for
our Developer APIs and Online Storefront products.
We aim to onboard 500-1000 Agencies in the next 12 months, by leveraging our
Agency Network relationships, and 5-10 Corporate API users.
Responsibilities
Build and maintain strong, long-lasting customer relationships.
Onboarding and Implementation.
Conduct regular check-ins with customers to review their progress and address
concerns.
Partner with customers to understand their business needs and objectives.
Serve as a product expert, delivering comprehensive product demonstrations and
training sessions to customers.
Implement best-practices in Onboarding channels that can help to formalize a
process to streamline sales and onboarding for both our Agency and Corporate
customers, and a process for capturing customer feedback to inform our
Engineering team.
Requirements
Prior experience / knowledge within the Insurance is desired but not a pre-
requisite
Proven experience in customer success or account management roles
Ability to communicate, present and influence all levels of the organization
Proven ability to articulate the distinct aspects of products and services
Keen interest in Customer Discovery
Excellent verbal and written communications skills
CoverForce's HQ is in NYC and for this role, we are open to candidates based
anywhere in the United States.
Compensation
Competitive compensation with incentive bonuses
We offer full healthcare, dental and other benefits.
Coverforce focuses on Insurance and Insurtech. Their company has offices in
New York City. They have a small team that's between 11-50 employees. To date,
Coverforce has raised $5M of funding; their latest round was closed on
December 2021.
You can view their website at <https://cover-force.com> or find them on
[LinkedIn](https://www.linkedin.com/company/coverforceinc).
