### Job Title
Customer Service Representative
### Company Overview
Structure Consulting Group (SCG) is a leading consulting firm with over 25
years of experience in site acquisition and construction project management.
We have established ourselves as a trusted advisory partner to top wireless
carriers, providing dedicated teams and delivering success to our clients.
With a collaborative culture and impressive domain expertise, we have
consistently met or exceeded build numbers, making us the go-to choice for
real estate developers and institutions across industries.
### Job Summary
As a Customer Service Representative, you will be the first point of contact
for our customers. Your primary responsibility will be to provide exceptional
service, resolve inquiries, and ensure a positive experience for our clients.
### Key Responsibilities
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Provide accurate information about products and services.
* Resolve customer complaints and issues effectively and efficiently.
* Maintain detailed records of customer interactions and transactions.
* Collaborate with other departments to ensure customer satisfaction.
* Follow up with customers to ensure their issues are resolved.
* Stay updated on product knowledge and company policies.
### Qualifications
* High school diploma or equivalent; additional education or certifications in customer service is a plus.
* Proven experience in a customer service role or similar position.
* Excellent communication skills, both verbal and written.
* Strong problem-solving skills and the ability to think critically.
* Proficiency in using customer service software and Microsoft Office Suite.
* Ability to work in a fast-paced environment and handle multiple tasks.
* A positive attitude and a passion for helping others.
### Preferred Skills
empathy, communication, adaptability, efficiency, relationship building,
problem-solving, product knowledge, and digital literacy.
### Benefits
* Competitive salary and performance-based bonuses.
* Health, dental, and vision insurance.
* Paid time off and holidays.
* Opportunities for professional development and career advancement.
* A supportive and inclusive work environment.