We are looking for a qualified Community manager to manage our new and
upcoming community for Startup founders. If you are a tech-savvy professional,
experienced in social media, PR and promotional events, we would like to meet
you.
Our ideal candidate has exceptional oral and written communication skills and
is able to develop engaging content. You should be a ‘people person’ with
great customer service skills and the ability to moderate online and offline
conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and
manage all community communications.
**There is no fixed salary for this role. You are entitled to 25% of all
earnings received from our platform community.**
**Responsibilities**
* Set and implement social media and communication campaigns to align with marketing strategies.
* Provide engaging text, image and video content for social media accounts.
* Respond to comments and customer queries in a timely manner.
* Monitor and report on feedback and online reviews.
* Organize and participate in events to build community and boost brand awareness.
* Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
* Liaise with Development and Sales departments to stay updated on new products and features.
* Build relationships with customers, potential customers, industry professionals and journalists.
* Stay up-to-date with Startup and digital technology trends.
**Requirements and skills**
* Proven work experience as a community manager.
* Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter).
* Ability to identify and track relevant community metrics (e.g. repeat attendance at events).
* Excellent verbal communication skills.
* Excellent writing skills.
* Hands on experience with social media management for brands.
* Ability to interpret website traffic and online customer engagement metrics.
* Knowledge of online marketing and marketing channels.
* Attention to detail and ability to multitask.
* BSc degree in Marketing or relevant field.
