💰 $224,000 - $356,000 🌍 New York City, New York, United States 📅 05/18/2023
Apply**Why you should join our team:**
* Our work is transforming the way people in pain access support at their fingertips
* Our work is innovative in the crisis response space
* Our dynamic, fun, and diverse culture
* Our meaningful cause, led by empathy and innovation
* Our strong values at the center of all we do
* Our commitment to diversity, equity and inclusion
* Our commitment to engagement and belonging
* Our commitment to our employees and their holistic wellbeing
* Our value of work/life balance
* Our growth mindset and prioritize professional development
* Our leaders who truly care
**What you 'll be doing:**
**Job Summary** **:** As a Staff Site Reliability Engineer, you will play a
crucial role in ensuring the reliability, scalability, and security of our
platform, helping to architect, build, scale, and maintain the tooling that
supports our software engineering teams and the infrastructure that enables
our staff and volunteers to provide the Crisis Text Line service. You will
assist in the technical leadership within the SRE team and work closely with
developers to optimize performance, implement best practices, and maintain a
secure environment. Much of your time will be focused on improving the
productivity of other engineers. The team you help lead and the services you
develop make it possible for our organization to pursue its mission and
support our texters, volunteers, and staff. This position requires a strong
background in infrastructure management and Site Reliability Engineering
practices.
****Responsibilities:****
Function 1 - Infrastructure Management
* Develop and maintain monitoring, logging, and alerting systems to ensure system health and performance.
* Spread knowledge, provide mentorship, and promote technical best practices
* Write and review high-quality, easy-to-read, and testable code that follows best practices
Function 2 - Automation and Incident Response
* Design, implement, and maintain our highly available and scalable AWS infrastructure that powers our service.
* Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.
* Assist in the operation of your team by providing engineering input and estimating work timelines during scoping meetings
* Conduct regular security audits and vulnerability assessments, addressing any identified issues.
Function 3 - Communication & Collaboration
* Assisting to lead and mentor a team of SREs, fostering a collaborative and innovative work environment.
* Implement and enforce security best practices across the infrastructure and development processes.
* Respond to and resolve incidents, minimizing downtime and ensuring quick recovery.
* Support and encourage a diversity of backgrounds, voices, and perspectives on the engineering team
**Qualifications:**
* Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred).
* Proven experience as a Staff SRE or in a similar SRE role, with a strong focus on infrastructure and DevOps.
* Proficiency in cloud platforms (e.g., AWS, GCP, Azure) and infrastructure as code (e.g., Terraform, CloudFormation).
* Strong scripting and automation skills (e.g., Python, Bash, Ansible) and in-depth knowledge of containerization and orchestration (e.g., Docker, Kubernetes).
* Proven experience in implementing CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, GIthub Actions) and observability tools (e.g., Datadog, Prometheus, Grafana, ELK stack).
* A commitment to ethical practices, data privacy, and security.
**Preferred Qualifications:**
* Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
* Experience implementing Failure Injection / Chaos Engineering practices.
* Cloud Solution Architect certifications or completed training (e.g. AWS Cloud Practitioner Essentials and/or AWS Certified Solutions Architect - Associate) GCP or Azure.
* Strong experience with AWS Solution Architecture across Next.js, Go, PHP APIs, GraphQL, Databricks, and AI/ML workloads.
* Knowledge of compliance and regulatory standards (e.g., GDPR, HIPAA, ISO 27001, SOC2, etc.).
* Experience in a non-profit or mission-driven organization.
**Reliable High-Speed Internet Required:** Must have a stable high-speed
internet connection to support seamless remote collaboration, virtual
meetings, online job tasks, etc.
**The full salary range for this position, across all United States
geographies, is $126,000-$162,500 per year.** The upper portion of the salary
range is typically reserved for existing employees who demonstrate strong
performance over time. Starting salary will vary by location, qualifications,
and prior experience; during the interview process, candidates will learn the
starting salary range applicable for their location. We pay competitively in
the tech-forward nonprofit space and offer a robust benefits package.
**Only candidates in the following states will be eligible for employment:**
CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA,
TN, TX, UT, VA, WA.
