Memfault is looking for an experienced Director of Customer Success to lead
our Success and Implementation teams. The CS team drives implementations,
manages customer relationships, and tees up expansions to help grow the
business. This is a strategic function for the company, which underpins our
land and expand strategy and our ability to grow a very large business.
As Director of Customer Success, you will collaborate with our sales, product,
marketing, and engineering teams to help incredible businesses such as
Logitech, Lyft, Whoop, and Bose build better, more reliable products. You will
join our extended leadership team and report to our SVP of Revenue.
The ideal candidate should have experience leading customer success teams at
B2B SaaS startups, preferably in the developer space. Success in this role
requires strong management skills, a get-things-done attitude, and systems
thinking abilities.
You will:
* Hire, coach, and manage Customer Success Managers and Implementation Managers on the CS team
* Iterate on our customer success and implementation playbooks
* Own two of our most important KPIs: average time to value, and net revenue retention
* Lead strategy for our key accounts
* Influence our product roadmap based on customer learnings
You are:
* An experienced CS leader in technical B2B SaaS
* A great people manager with a history of hiring A players and coaching them to success
* Comfortable in front of executives at large enterprise customers
* Undeterred by the pace and high ambiguity environment inherent to a startup
* Organized and process oriented
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and
competitive pay and equity packages. Learn more about benefits and our company
values - >
We want you (yes, you!) to apply
At Memfault, we believe in the power of diversity and the importance of
fostering an inclusive environment where everyone feels valued and empowered.
We hold the opinion that diversity is not just a goal, but a key driver of
creativity, innovation, and growth. Our commitment to diversity and inclusion
is embedded in our company culture and reflected in our policies and
practices.
We are proud to be an Equal Opportunity Employer. We do not discriminate in
employment opportunities or practices on the basis of race, color, religion,
sex, national origin, age, disability, genetic information, veteran status,
sexual orientation, gender identity or expression, marital status, or any
other characteristic protected by law.
Research shows that candidates from underrepresented backgrounds often don't
apply for roles if they don't meet all the criteria — unlike majority
candidates meeting significantly fewer requirements. We strongly encourage you
to apply if you're interested: we'd love to know how you can amplify our team
with your unique experience!
About Memfault
Memfault is the first IoT reliability platform that empowers teams to build
more robust devices at scale. Today hardware teams have little insight into
how their products are performing and what issues are driving the majority of
field failures; with Memfault, they can operate with the same speed and
agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop,
and Verkada use Memfault's performance monitoring, device debugging, and OTA
update capabilities to ship fast and build high-quality products. Memfault was
founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes,
Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator.
Learn more about Careers at Memfault ->
Memfault recently closed a $24M Series B funding round announced on January
24, 2023. Learn more ->
