💰 $100,000 - $150,000 🌍 United States of America 📅 07/05/2023
Apply##### Job Description :
_**The Support team is vital to our organization’s mission and growth. This
role will provide assistance with a multitude of projects that will enhance
the Support team’s success, such as:**_
* Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
* Provide desktop and application support to our customers in on-prem and hosted environments
* Research and analyze issues to ensure successful outcomes
* Identify technology solutions based on analysis of customer support needs.
* Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely
* Produce, maintain, and update technical documentation
* Contribute to all customer support tools and support processes
* Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary
* Participate in a team on-call rotation while providing 24/7/365 technical support
* Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases
##### **Required Qualifications and Skills:**
* 1-2+ years of experience in a related IT role
* 1-2+ years of experience with of SQL, C#, C++, Python, or similar
* Strong analytical and problem-solving skills
* Strong verbal and written communication
* Ability to work well with other team members
* Excellent customer service skills and ability to build relationships
##### **Additional Details:**
* Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field a plus.
* IT experience which includes:
* VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols
* Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
* This is an on-site, full-time, salaried position located at our Woodbridge, NJ office location. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM.
* This position description is not intended to be exhaustive, and other duties may be assigned as they arise.
* It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team.
* Fusion is an equal employment opportunity employer.
