To help us continue our mission, we are seeking an Senior Account Manager to
retain and expand our top accounts and work with Fortune 1000 caliber clients.
The right candidate will be responsible for executing strategic account plans
to deliver maximum value to customers and be a trusted advisor. Manage
complete existing customer lifecycle, building relationships with executive
stakeholders as well as our day to day contacts. Be able to recognize
challenges and proactively offer recommendations based on customer’s specific
needs and industry. Present and speak to HR and Compliance leaders about value
delivered, mitigating risk, and pitching new features and offerings.
**What You’ll Do:**
* Expand our largest accounts. You will have an upsell target and will hunt to identify new revenue streams in your book of business.
* Manage renewals and mitigate risks to downsizing and churn.
* Build a deep understanding of the EasyLlama product.
* Manage the full lifecycle for existing customers: Ensure they are properly onboarded and supported by the CS team, that they are getting the maximum value from EasyLlama (based on their unique challenges within their org and industry), and that they are aware of new features and offerings.
* Develop pipeline, manage account plans, create proposals and SOWs, and forecast for your book of business.
* Develop a winning proactive account strategy in conjunction with the CS team.
* Collaborate with Marketing on outbound campaigns within your book.
* Collaborate with product and leadership to establish a GTM strategy.
**Who You Are:**
* 3 to 5+ years of enterprise quota-carrying SaaS account management
* A hunter who can drive new outbound expansion strategy as well as maintain strong current relationships
* Proven track record of exceeding NRR and bookings targets
* Excellent communication and presentation skills, both spoken and written
* Strong business acumen
* Internally motivated and organized
* Bonus points for working in eLearning or HR Tech
**How We 'll Take Care of You:**
* Salary range: $105,000 - $115,000/annually (Based on experience) + variable compensation at a 60/40 split
* Flexible, fully remote environment
* Generous vacation time - Recharging is essential. We respect your time off and encourage it.
* Competitive employer-sponsored health insurances
* 401(k) + company matching
* Professional development reimbursements
* Monthly remote work credit
**The Interview Process:**
* Recruiter Initial Screening
* Hiring Manager Interview
* Take Home Project / Assignment
* Assignment Presentation
* Final Interview
* Reference Check
