💰 $136,000 - $181 🌍 Eugene 📅 06/05/2024
Location: Eugene, OR
Categories: Administrative/Professional, Executive/Management/Director,
Information Technology, Operations/Infrastructure, Computer and Information
Science, Planning/Project Management, Data Science
Department: Information Services
Appointment Type and Duration: Regular, Ongoing
Salary: $136,400 - $181,000 per year
Compensation Band: OS-OA13-Fiscal Year 2023-2024
FTE: 1.0
Hybrid eligible
All applications must be submitted here, <https://careers.uoregon.edu/en-
us/job/533921/acio-for-customer-experience-artificial-intelligence>
Application Review Begins
July 9, 2024; position open until filled
Special Instructions to Applicants
To ensure consideration, please include the following with your online
application:
1) A current resume or CV;
2) A cover letter that demonstrates your relevant skills and experience, what
is meaningful to you about the role, and any transferable skills,
accomplishments, and other qualities you would bring.
Department Summary
Information Services (IS) is the central information technology organization
at the University of Oregon, delivering a broad range of technology and
services to the University. IS consists of four major functional areas, each
led by a direct report to the VP-CIO: Customer Experience and Artificial
Intelligence, which serves as the key contact point for interactions with
campus clients and customers; Enterprise Solutions, which manages and supports
applications, integration services, identity management and data management;
Information Security, which helps protect virtual or physical information; and
Technology Infrastructure, which provides engineering and support for research
IT services and high-performance computing, networking, compute, storage,
voice, data centers, audio-visual and classroom technologies, and UO staff
supporting Link Oregon, Oregon’s state-wide research and education network.
Established in 1876, the University of Oregon offers a breadth and depth of
curricula with more than 270 academic programs and provides the opportunity to
work at a respected research university with a strong holistic, liberal arts
foundation. The UO also has a history of political and social involvement that
embraces diverse beliefs, cultures, and values, and it is committed to
environmental responsibility.
The university is also proud of the Phil and Penny Knight Campus for
Accelerating Scientific Impact, an initiative specifically designed to fast-
track scientific discoveries and the process of turning those discoveries into
innovations that improve the quality of life for people in Oregon, the nation
and beyond. Information Services collaborates with Research and Innovation and
our schools and colleges to support the research, teaching, and learning
mission of the university.
Eugene is the home of the University of Oregon. Located in the lush Willamette
Valley, Eugene is well-known for outdoor pursuits like running, cycling,
rafting, and fishing, as well as arts, music, crafts, brewing, wine-making,
and community-supported agriculture. With branches in Portland and on the
Oregon coast, the UO is deeply connected to Oregon's natural and cultural
treasures.
Position Summary
Reporting to the Vice President and Chief Information Officer, the Associate
Chief Information Officer (ACIO) for Customer Experience (CX) and Artificial
Intelligence (AI) will play a pivotal role in shaping the future of our IT
organization, driving transformative initiatives, and ensuring alignment with
broader university objectives. The ACIO for CX and AI provides leadership and
direction to teams responsible for User Support Services, IT Service
Management, the IT Project and Program Management Office, and IT
Communications and Marketing, and serves as the central point of leadership in
Information Services for Artificial Intelligence at the University of Oregon.
The ACIO for CX and AI will collaborate closely with senior leaders, and
champion initiatives to enhance operational effectiveness, service delivery
excellence, strategic communications efforts, and cultivate customer
relationships and engagement. They will play a key role in fostering
collaboration and optimizing performance across Information Services for a
seamless, consistent, and high-quality delivery of customer service;
streamlining project and program management processes for IT governance;
developing IT communications and marketing campaigns; and enhancing IS’
reputation for excellence in customer experience.
The ACIO for CX and AI will also serve as the central point of leadership in
Information Services for Artificial Intelligence at the University of Oregon.
The ACIO for CX and AI will work in partnership with the university’s
executive/senior leaders (SVPs, VPs, Provost, VPRI, Deans) and Information
Services’ executive leadership team to develop and execute a comprehensive AI
strategy and roadmap in alignment with the university’s strategic plan to meet
academic, research and administrative priorities. Essential to the role is
collaborating with cross-functional teams across the university to identify AI
opportunities, promote data-driven decision-making, and drive innovation.
Essential Personnel
This position may provide essential services during times of emergencies and
inclement weather. This position may be required to fulfill essential services
and functions during these times.
Minimum Requirements
• Master’s degree and 8+ years of relevant experience, or a bachelor's degree
and 10 years of relevant experience, or an equivalent combination of related
education and experience.
• 8+ years in progressive leadership roles overseeing IT operations, support
services, service delivery, and project management functions, including strong
understanding of IT service management frameworks (e.g., ITIL), project
management methodologies (e.g., PMBOK, Agile), and governance practices.
• Demonstrated experience driving organizational transformation, developing
strategies and roadmaps, process optimization, and innovation within medium-
or large-scale IT environments.
• Demonstrated track record of advancing equity, inclusivity, and diversity in
and through the staff and activities of an information-technology
organization.
Professional Competencies
• Ability to work effectively with faculty, staff, researchers, and students
from a variety of diverse backgrounds.
• Demonstrated problem-solving skills.
• Ability to work independently as well as in a team-oriented, collaborative
environment.
• Ability to deal efficiently and effectively with a wide range of vendors.
• Ability to lead in rapidly changing technology, policy, and legal domains.
• Ability to operate and communicate effectively while meeting deadlines and
completing projects, focusing attention on strategic goals, tactical
implementations, and operational excellence.
• Ability to establish and sustain the confidence of senior leadership,
colleagues, and customers.
• Knowledge of management and administration principles and practices for
managing direct reports, short- and long-term budget planning, human
relations, and team-building skills.
• Excellent communication, interpersonal, and leadership skills, with the
ability to influence and collaborate across all levels of the organization.
• Strategic thinker with a forward-looking mindset, analytical acumen, and a
results-driven approach to problem-solving.
Preferred Qualifications
• Advanced degree from an accredited college or university.
• 6+ years of technology/process improvement experience.
• Experience with, or certifications in, change management, lean / six sigma.
• Knowledge or experience focusing on data quality and improvement, data
literacy, data management, and data governance.
• An understanding of bias and fairness considerations in AI algorithms and
models.
