Truveris is a leading digital health company focused on delivering truth and
clarity in pharmacy. Truveris’ proprietary technology, coupled with deep
pharmacy expertise, helps to build a more efficient market that maximizes
choice, accessibility and prescription drug affordability. Our solutions
provide the insight and knowledge to help people lead healthier and more
productive lives. For more information on our solutions, visit
[www.truveris.com](http://www.truveris.com).
POSITION SUMMARY
We are seeking an experienced, self-motivated, and highly qualified Account
Manager with a proven track record of client retention and client
satisfaction. The role is expected to proactively establish and cultivate
relationships by acting as a strategic advisor to assigned clients. The ideal
candidate should possess the expertise to effectively communicate and
strategize around pharmacy solutions. This role is pivotal in driving company
growth through the development and maintenance of key client relationships,
client retention, and ensuring overall client satisfaction.
The Account Manager will handle the day-to-day activities with clients
including Brokers and Plan Sponsors. Responsibilities include managing a
client activity log, contract execution management, Salesforce client activity
tracking, PBM implementation support, responding to questions about an
employer’s pharmacy benefit, and supporting payer clients and brokers with
industry updates and information. This position requires someone with
excellent communication skills, who is willing and excited to meet with their
clients regularly to develop relationships, improve processes and gain best
practices. In addition, the Account Manager will assist their clients by
working collaboratively with internal functional areas, utilizing the Truveris
software platform, presenting demonstrations of the technology, and becoming
an expert on how it works.
As the client’s advocate within the organization and to PBMs, the ideal
candidate for this position should have a strong independent voice with superb
relationship skills, an analytical mind, and strategic problem resolution
focus. It is essential for the Account Manager to deliver on commitments in a
timely manner and be able to leverage data to provide meaningful insights.
RESPONSIBILITIES
* Client Retention: Proven ability to successfully renew and retain clients, demonstrating the value of our services
* Client Communications: Proactively and urgently manage and facilitate all client communications, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client or Truveris-client communication needs
* Client Management: Work well within a matrixed organization, leading client engagement activities for assigned clients, including communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client’s trusted advisor that lends to retention and growth of client. This includes translating client to Truveris and vice versa
* Presentation skills: ability to present to various client audiences and internally with appropriate acumen, poise, and professionalism
* Data Insights: Utilize data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention with Truveris
* Operational Functions: Identify opportunities to reduce complexity through simplifications, standardization, automation, and streamlined operations both internally and with client engagement. Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
* Client Onboarding: From Sales hand off through implementation, business award, and renewal phases, represent client internally as the voice of the customer and represent Truveris to clients
* Product Development: Collaborate with supervisors on ongoing product development, process improvements, and adaptations in response to client requirements.
* Industry understanding: Come with or quickly grasp the business issues and data challenges within the industry and the client’s organization
* Quickly understand and facilitate resolution of the business issues and data challenges of the industry and client's organization and collaborate with POD leader to rally the internal subject matter experts to address and respond.
* Upselling: Recognize and present opportunities to upsell Truveris solutions to existing clients.
QUALIFICATIONS
* Education: Bachelor’s Degree required
* Experience: 4-5 years of experience in Account Management or equivalent client-facing experience
* Superb organizational and follow up skills
* Clear quantifiable track record of building professional relationships
* Demonstrated ability to map out the various parts and pieces of a client and how they relate to each other
* PBM Knowledge a plus
* Software Proficiency: Strong user knowledge of Microsoft Office and Teams and Microsoft Excel
* Proficiency of Salesforce or another CRM software
* Ability to manage a meeting flow and present to large groups
* Communication: Professional and effective verbal and written communications skills
* Client Management: Strong client management skills, including the ability to build and maintain relationships
* Teamwork: Collaborative mindset with the ability to work effectively within a team
* Project Management: Basic project management skills including the development and maintenance of project plans or client-specific action logs
* Experience implementing a project management methodology preferred
* Meeting Preparation: Ability to strategize and prepare client meeting agendas and desired outcomes (from beginning to end)
* Ability to work in a matrixed, fast-paced, small company environment where change is expected and ability to live with change and in the grey is essential to success
* This remote Account Manager role offers a unique opportunity to make a significant impact in the pharmacy benefits industry. The successful candidate will play a pivotal role in client success, satisfaction, and company growth by leveraging their expertise and excellent client management skills
* Strong work ethic and “no task is too small” attitude
Base salary range: USD $80,000 - $90,000 yearly
An employee’s pay position within the salary range will be based on several
factors including, but not limited to, relevant education, qualifications,
certifications, experience, skills, seniority, geographic location,
performance, travel requirements, revenue-based metrics, any contractual
agreements, and business or organizational needs. The range listed is just one
component of Truveris’s total compensation package for employees.
Truveris provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any
type without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training.
Please review our CCPA/CPRA policies here.
Truveris focuses on SaaS, Healthcare, Pharmaceuticals, Health Care Information
Technology, and Corporate Wellness. Their company has offices in New York
City. They have a mid-size team that's between 51-200 employees. To date,
Truveris has raised $51.6M of funding; their latest round was closed on
September 2017.
You can view their website at <https://truveris.com/> or find them on
[Twitter](https://twitter.com/truveris) and
[LinkedIn](https://www.linkedin.com/company/truveris/).
