**Other details**
Location: 602 West Hastings StVancouver, BCV6B 1P2
Salary: 120,000 annually for 40 hours per week
Terms of employment: Permanent employment Full time
Start date: Starts as soon as possible
Benefits: Health benefits, Financial benefits, Long term benefits
### Overview
#### Languages
English
#### Education
* Other trades certificate or diploma
* or equivalent experience
* Network and system administration/administrator
#### Experience
5 years or more
#### Work setting
* Startup company
### Responsibilities
#### Tasks
* Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
* Consult user guides, technical manuals and other documents to research and implement solutions
* Provide advice and training to users in response to identified difficulties
* Collect, organize and maintain a problems and solutions log for use by other technical support analysts
* Supervise other technical support workers in this group
* Work with other disciplines
* Troubleshoot and resolve technical problems
* Lead discussion groups and seminars
* Deliver presentations at conferences, workshops or symposia
* Write, modify, integrate and test software code
* Technical writing
* Plan and oversee Webinars
### Experience and specialization
#### Computer and technology knowledge
* Shell script
* Linux
* Unix
* Networking software
* Networking security
* Security software
* Multimedia software
* Presentation software
* Programming software
* Database software
* Programming languages
* Software development
* .NET
* C++
* SQL
* TCP/IP
* Information technology
* Social Media
* Cloud
### Additional information
#### Work conditions and physical capabilities
* Fast-paced environment
* Work under pressure
* Tight deadlines
* Attention to detail
#### Personal suitability
* Accurate
* Client focus
* Efficient interpersonal skills
* Excellent oral communication
* Excellent written communication
* Initiative
* Judgement
* Organized
* Team player
#### Screening questions
* Are you currently legally able to work in Canada?
### Benefits
#### Health benefits
* Dental plan
* Disability benefits
* Health care plan
* Vision care benefits
#### Financial benefits
* Stocks/shares
#### Long term benefits
* Group insurance benefits
* Life insurance
