Job Description

**About Us** swivl is the self storage automation platform.

At swivl, we believe AI should be easy to use and accessible to all – no
matter the size of your business. That's why self storage operators from one
to thousands of locations trust swivl to be their front line communication
platform. We’ve built the industry’s first fully integrated conversational AI
platform that offers operators the ability to power things like digital
assistants, online self-service automation, website inventory recommendations,
call center deflection, and omni-channel experiences all in one solution.

**About the role** swivl is hiring a senior engineer to help us build and
maintain our omni-channel communication integrations. This platform integrates
various communication channels such as voice, chat, email, SMS, and other
emerging channels to provide seamless interaction between businesses and their
customers. As a member of our engineering team, you will be responsible for
owning and advancing this critical component of our service offerings.

It will be this hire’s job to design, build, and maintain scalable and robust
communication systems. You will lead the architecture discussions and planning
to enhance platform capabilities and performance. In doing so, you’ll evaluate
third party products and tools relating to VoIP, Voice and Video to develop
solutions for our products' features.

Our company mascot is Hoover the owl. Let us know you made it this far by
mentioning him 🦉

**You will**

* Lead the Omni Channel development team, overseeing the design and delivery of all of the communication channels within the swivl platform.
* Design and build voice systems (VoIP) and ensure compliance with established standards.
* Manage and Monitor performance and health of all the communication channels.
* Manage the full lifecycle of product development from conception to deployment and support.
* Analyze and improve the efficiency, scalability, and stability of various system resources.

**Our Stack**
Candidates for the position must have experience working with TypeScript,
integrating with third party APIs, and creating new APIs.

Required knowledge:
Node.js

Postgres DB
Typescript

Knowledge of prefered:
REST API design
SOAP protocol
TypeORM
TSOA

Skills: