##### Job Description :
The Application Support Engineer role for PSI’s product team provides support
to monitor and maintain the efficacy of our software applications. The person
in this role forms an important part of the groups who provide 24/7 support
coverage during day-to-day operations across PSI. This is a full-time
permanent role, with availability needed during office and test center
operating hours. This could include evening and weekend work as required. The
person in this role reports to
the Application Support Manager, in the Implementations and Quality group.
#####
**Role Responsibilities:**
* Provide software application support under the supervision of the Application Support Manager.
* Perform analyses on software application functionality and suggest improvements as they arise.
* Test and proactively monitor applications for compatibility and malfunction.
* Establish root causes of application errors and field escalations, e.g. to Tier 2 support as required.
* Triage issues raised in ticketing system
* Ensure effective front- and back-end functionality of applications.
* Test drivers and software and how they interact with our operating systems.
* Conduct frequent support assignments as required, e.g. site installations, data retrieval and data entry into tracking sheets.
* Create and maintain technical and problem/resolution documentation e.g. of configuration changes and scheduling application updates.
##### **Knowledge, Skills and Experience Requirements:**
* Education to Bachelor’s degree level in relevant field, e.g. computer science, software
engineering, information technology etc.
* Knowledge of front-end and back-end programming languages, e.g. C++, JavaScript, Python etc.
* Proficiency in Microsoft Office software, notably Outlook, Teams, Word and Excel.
* Experience of working in Tier 1 / 2 tech support is desirable.
* Project management and tracking experience is desirable
**Benefits**
**PSI offers a competitive and comprehensive benefits package inclusive of:**
* Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
* Flexible Spending Accounts
* 401k plan with company match
* Generous PTO and Holiday Pay
Expressing an interest in employing your time and talent with PSI is paying us
the ultimate compliment. We sincerely appreciate your interest!
