**Role Summary:**
The Customer Success Lead is at the heart of our company. At Paylode, we
believe this role connects the world of our clients with the world of our
product and value. This requires an interdisciplinary mindset, intellectual
curiosity, excellent communications skills and a growth mentality.
**About Paylode:**
Paylode is the easiest way to launch, manage, and optimize the best Perks
Programs for companies and their customers.
We believe that every company should provide additional value to their
customers, and we are enabling this through our “no code” SaaS platform, which
lets companies launch and manage a fantastic perks program in just a few
clicks.
At the core of our platform is the Partnership Perks Marketplace, which today
consists of over 900+ leading consumer brands that can be cross-promoted and
cross-sold by companies (Paylode SaaS Clients) to their existing user base.
Our software is a blessing for companies that want to partner with other
brands in order to better serve their customers and add value to their
existing service.
Paylode is an early-stage SaaS company, founded in 2020 and venture-backed by
leading VC firms including Susa Ventures, Struck Capital, Day One Ventures
among others. We are a team of 15 and growing quickly.
**Role Description:**
We are searching for a revenue focused Customer Success Lead. Must have B2B
experience doing Customer Success Management -- including client Onboarding,
Support, Retention, and managing a pipeline of expansion revenue. Additional
experience in performance and affiliate marketing is highly preferred.
This role entails end-to-end ownership for our Customer Success program at
Paylode. This includes:
* Onboarding new customers onto our Platform
* Bridge the gap between sales and customer support
* Ensure customers get fast time-to-value
* Keep clients engaged and regularly using the Paylode product
* Build customer stickiness and reduce churn
* Creating a strategy and success plan for each of our clients
* Interacting with our clients on a weekly basis, sharing updates
* Gathering product feedback and working with our product team to prioritize key feature requests and ideas
* Helping build out the Customer Success function at our company
* Being a hero for our clients and helping ensure their long-term success on the platform
* Negotiating renewal agreements
* Driving new expansion revenue by expanding clients’ usage of the platform
This person is responsible for building up the Customer Success program at
Paylode while collaborating with the team to rapidly grow the company.
**Requirements:**
We value team members with an ownership mindset and work autonomously in a
remote environment. We are a team of people who get work done in an energized,
productive and positive way.
* Ownership mindset
* Proactive
* 3-5 years of CSM SaaS experience
* Strong organizational and presentation skills
* Strong soft skills
* Clear understanding of performance marketing and affiliate marketing
* Skills in project management, email marketing, campaign management and design
Paylode focuses on SaaS, Startups, and B2B · SaaS · Mobile · Artificial
Intelligence / Machine Learning. Their company has offices in Los Angeles, San
Francisco, Austin, Miami, and Las Vegas. They have a small team that's between
11-50 employees.
You can view their website at <https://www.paylode.com/> or find them on
[LinkedIn](https://www.linkedin.com/company/paylode-inc).
