**About:**
OneTrack is building the most powerful Warehouse Intelligence System. Powered
by Computer Vision Sensors and Deep Learning Software. Our customers rely on
our product to manage all aspects of their warehouses daily. Safety,
productivity, quality, maintenance, and employee coaching. Our system is in
warehouses across North America. Capturing trillions of images and measuring
billions of data points annually. Our customers need fast, reliable, and
intuitive tools to scale their changing needs.
OneTrack is not a typical startup, and it’s not for everyone either. We think
in decades, not VC-fund cycles. We are not a moonshot for a future that only
exists in the Twitter-verse. We are a real business that delivers value to an
industry that needs us right now. The best part is we make actual money while
doing so.
Every day, every single member of our team is laser-focused on growing the
value of our solution. With our scalable computer vision platform, we are
expanding into new markets, industries, and use cases. We are doing this on
our terms and timelines - and we're off to a big start!
**About the Role:**
As a Support Engineer at OneTrack, your primary focus is to be the technical
linchpin that ensures our customers can effectively and efficiently use our
systems. You'll serve as the frontline for customer support, specializing in
troubleshooting sensor issues, backend setup for new customers and sites, and
user account creation, among other tasks.
We're on the lookout for a proactive individual who thrives on problem-solving
through data analytics and relishes collaborative team efforts.
**Responsibilities:**
* Assist site users with data requests
* Assist with new customer/site onboarding
* Update backend database when implementing a new Customer / Site
* Data review and analysis
* New report configurations based on data set
* Cross functional team engagement
* Configure report design based on customer specifications
* Expand usage of data analysis tools
* _Requirements: *_
* Strong experience communicating with customers
* Proficient with SQL database
* Proficient in JSON
* Project Management Experience
* _Nice to have: *_
* Experience with Python
* Minimum 2 years of experience with BI tools such as Tableau Desktop
**Benefits:**
Vision, Dental, and Health Insurance, 401K
OneTrack.AI focuses on Computer Vision, Logistics, and Deep Learning. Their
company has offices in Chicago and Sunnyvale. They have a small team that's
between 11-50 employees.
You can view their website at <https://onetrack.ai> or find them on
[LinkedIn](https://www.linkedin.com/company/18933268).
