Chef Robotics is on a mission to accelerate the advent of intelligent machines
in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the
potential to drive immense change. However, we believe AI’s biggest impact
will be in the physical world, given industries like manufacturing, food, and
transportation represent 90% of global GDP. We're starting with food, with a
goal to put an intelligent robot in every commercial kitchen in the world. We
have signed multiple multi-year contracts with various large food companies
and we are growing fast. We're backed by investors like Kleiner Perkins,
Construct, Bloomberg BETA and Promus Ventures. We have a great team, where you
will be surrounded by talented engineers and tech leaders from companies like
Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics,
Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.
The Job
Chef’s customer engagements and robot deployments are growing. We are seeking
a strong leader to scale Chef’s ability and capacity to successfully deploy
robots to a growing number of customers. Application engineering at Chef
includes early customer engagements, qualification and requirements generation
to ensure what we deliver meets customer expectations, collaboration with
engineering to test against those requirements, managing complex deployments
that meet timelines and through it all impressing our customers.
The job is to
• Build upon our existing processes to create a well running deployment
machine.
• Create the management system, tools and automations needed to ensure
customer success.
• Develop our team’s ability to engage with prospective customers to
understand their current manufacturing processes, their challenges and goals;
to understand their operations as well as they do.
• Improve our customers operations through a deep technical and operational of
both the Chef Robotics Systems and the customers operations.
This is both a hands on role and a management role. You will both manage a
team of application engineers and be directly executing with customers. The
role includes:
• Engagement with the customer’s engineers and manufacturing leaders to model
how the Chef’s Robotics System would be built into the customer manufacturing
line.
• Using these models to build an ROI case by quantifying the manufacturing
process improvements that the robots can achieve.
• Work with Sales and Business Development to help close a customer addressing
customer feature requests, questions, technical risks, and overall get buy-in
from a technology perspective.
• Build a deployment process and manage the deployments for each new customer.
• Lead the in-field deployment of Chef Systems at customer sites through Site
Acceptance Test.
• Once the system is deployed- help lead customer success for that stakeholder
so that they have a wonderful experience and buy more robots.
• Researching, developing and modifying products to meet customers' technical
requirements and needs.
• Identifying areas for improvement and communicating these issues as well as
possible solutions to upper management.
You
You will be a key leader and critical to the success of the company. You
should have a successful track record of scaling customer deployments, ideally
robots in manufacturing or similar industries. You should have been the leader
that delivered at scale and demonstrated customer success.
You are passionate about robotics, manufacturing automation, and working with
customers. You have a strong track record of successful engagements with
customers from pre-sales engineering through deployment.
You know how to manage your time, are self-driven, capable of figuring out
what needs to be done, scheduling, and executing to customer needs. You know
how to deal with difficult situations when customers are not satisfied, when
your company or product is challenged, you know how to manage the customer
expectations and drive your company's organization to drive product or
operational improvements.
Since we have customers across the US and Canada this job requires up to 33%
travel. And since you will be the face of the company dealing directly with
customers this position requires excellent communication necessary for
developing and maintaining good internal and external relations. You should
have excellent interpersonal communications skills with the ability to handle
high stakes, high pressure customer interactions in a professional and
engaging manner.
You have the technical chops to lead an engineering team and to do your own
hands on work. You should have done it before, not just sat next to the guy
who did it. You must be a self-starter who can work effectively with others in
a small high energy team focused on results and hitting deadlines. You should
have the following experience and skills
• Proven track record of leading a successful deployment group at scale.
• Prior experience with at least one of the following areas: product
engineering, applications engineering, solutions engineering, sales
engineering, forward deployed engineering.
• BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical
Engineering, or a related field.
• Recognize, communicate, and properly document product issues, complaints and
improvements.
• Prefer experience in manufacturing automation or a similar industry.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, sex, gender identity
and expression, sexual orientation, national origin, ancestry, citizen status,
uniform service member and veteran status, marital status, age, pregnancy
status, protected medical condition, genetic information, disability, or any
other protected status.
Multiple studies have found that a higher percentage of women and BIPOC
candidates won't apply if they don't meet every listed qualification. Chef
values candidates of all backgrounds. If you find yourself excited by our
mission but you don't check every box in the description, we encourage you to
apply anyway!
