🤠 Why Join Us
User Interviews is a fully remote team (even in the before times). We are
proactive about staying connected to one another despite not sharing the same
physical space. Remote culture is real, and we care about it—a lot.
We’re a team of doers. You’ll be fully supported by your manager and team, but
there won’t be anyone peering over your shoulder. You’ll be expected and
trusted to take ownership of your work and to communicate clearly and
transparently with your distributed teammates.
On a related note, we’re very pro-feedback. From our users, of course. But
also from each other. From individual contributors right up to the CEO, this
is a team that is genuinely committed to continuous improvement.
⭐️ About User Interviews
At User Interviews, we believe that the best companies in the world
consistently deliver products and experiences that their customers love. We
also believe that the only way to consistently build those products and
experiences is to talk to your customers. Watch what they do. Understand why
they do what they do. Figure out why they do things that seem irrational. And
once you’ve done that once, do it again. Start having constant conversations.
In short, make customers your #1 priority through user research.
That’s why we exist. We help teams set up those conversations, that research,
allowing them to discover and embrace user insights. We specialize in
participant recruitment and management because you cannot do good research
without good participants, no matter how good your other tools may be. We work
with hundreds of companies every month, including user-centric organizations
like Atlassian, Amazon, and Spotify.
📈 Engineering at User Interviews
You'll be joining a team that cares deeply about talking to our users,
creating great experiences for them, and incorporating their feedback into
everything we do. Plus, it is a chance to build a product used by your peers
at world class companies. There is a fun-meta-geekiness to the whole thing
that never gets old. We work in a pod structure which includes a tech lead,
PM, designer, and 4 engineers. The pod works together to determine what is
going to be built next, how it is going to be built, and what we need to do to
execute. As an effort is underway, we rely on constant communication to ensure
we're always building the best possible solution and expect our engineers to
take part in that process.
🚀 What You’ll Do
As an L4 Senior Software Engineer on the team, you’ll be leading or playing a
key contributing role to planning and delivery of projects.
This is a full-stack role (all our engineers are generalist full stack) but
with an emphasis on backend - your expertise in backend engineering,
databases, data model and API design will help shape the technical strategy of
the team. But at the end of the day, our engineers do what it takes to ship
product, and that occasionally involves moderate or even complex frontend
work.
While our senior engineers primarily drive the technical planning and delivery
(including testing, QA and release), there’s opportunity to be involved in the
full product life cycle and to work cross functionally with our PMs, PDs, data
scientists and UXR. Engineers get involved in helping define user
requirements, offering feedback on designs, and looking at user research
studies. As a senior engineer, you’ll often co-create and shape the scope
(both product and technical) for the projects we take on with your product
counterparts.
You’ll also get involved in improving our engineering and product organization
more broadly: by contributing to our technical guilds (where React and Rails
best practices are discussed), picking up areas of expertise where you become
a subject matter expert (e.g. owning our db migration best practices), helping
improve team processes, or by mentoring and leveling up other engineers.
📚 Our Stack
React, Webpack, TypeScript, and currently migrating off of SASS
Ruby on Rails, Sidekiq, ActiveInteraction, and RSpec
ElasticSearch
Postgres
Hosted on Heroku using Github for CI and automated testing
✨ Minimum Qualifications
7+ years of industry experience as a full stack engineer.
3+ years of current experience working on a large, complex webapp in
production with Rails.
At least 1 year of experience working on a large, complex webapp in production
with React.
3+ years experience designing and independently leading large technical
projects for engineering teams to work on.
Candidates must be located in the United States and authorized to work without
any Visa sponsorship.
✚ Bonus Points
Strong industry experience which can be added to our knowledge base
Ability to learn quickly and adjust based on new requirements and direction
A desire to influence the product in a meaningful way
Curiosity to constantly learn new better ways to build software
An interest in helping other engineers on the team learn and grow
🤑 Benefits
* Competitive Overall Comp {base salary + annual performance bonus}: $150k-$180k annually (based on seniority)
* Stock options for every employee
* 100% premium covered medical & dental employee coverage
* Annual membership to One Medical Group & Talkspace
* 401k + annual employer contribution
* 4 weeks of PTO to start + accrue an additional day each year
* Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
* Flexible, paid parental leave
* $250 office setup budget (in addition to laptop being provided)
* $100 annual learning & development stipend
* $50/month Work From Home stipend
* Awards for 360-degree recognition, work anniversaries, & birthdays
* Annual team retreat (virtual and in-person options)
💚 We embrace what makes you, you!
We are committed to accessibility, equity, diversity, and inclusion. We build
products for and welcome participants, researchers, and employees from a
diverse set of backgrounds. These backgrounds include—but are not limited
to—varied socioeconomic status, gender identity or expression, sexual
orientation, religion, race, ethnicity, age, neurodivergence, disability, and
citizenship.
As we grow, we are aware that this work is continuous. We will not settle for
how things are, but rather strive for how they could be.
