### **About Highnote**
Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club,
Highnote is an all in one card issuer processor and program management
platform. We give digital-first organizations the flexibility to easily issue
and process payment cards that accelerate business growth and profitability.
We’ve raised $104M+ and grown our team to 100+ employees. Headquartered in San
Francisco, we’ve managed to build one of the most advanced payments teams in
the industry, with team members in 22+ US states.
Operating through our core values of customer obsession, executional
excellence, intentional inclusion, we’re helping businesses grow for the
future by creating the payment products demanded by tomorrow, with the ability
to solve for use cases that don’t exist yet.
We are fast-moving, hands-on, and strongly believe everyone deserves a seat at
the table. We believe we’re unlocking incredible opportunities that can change
the future of payments, as long as we have the right people to make it happen.
### **The Opportunity:**
We are looking for a Compliance Specialist to help build and contribute to
compliance efforts at Highnote. This position will work directly with the
Compliance Director as well as the Head of Compliance.
Ideal candidates will have worked at a bank with a credit program or have
experience at a fintech with a focus on credit. Candidates will have credit
knowledge and expertise in commercial and consumer credit. Experience in one
or other welcomed; if only one, consumer is preferred. Candidates must be
comfortable working in fluid environments and have a keen understanding of
bank and payments regulations impacting consumers, such as Reg E, Z, ECOA, and
FCRA.
### **What you 'll be doing:**
* Credit Policies
* Review and iterate on credit policies, including but not limited to FCRA, ECOA, TILA, FDCPA
* Ability to handle initial review and provide feedback to the Compliance Director
* Interfacing with Customers
* Ability to receive, provide, and manage feedback on policies with Compliance Director
* Ability to grow and provide feedback directly to the customer
* Ability to work with customer on managing the intake process of policies and feedback process through workflow system
* Responsible and mindful of internal and external SLAs as well as updating workflow system with deadlines
* Interfacing with Banks
* Work directly with Compliance Director to create templates, check lists, and knowledge based on bank best practices
* Ability to grow and provide feedback directly to bank partners
* General Duties
* Perform compliance-related operations activities
* Manage and provide documentation for all bank partner reviews, inclusive of implementation due diligence, program compliance, CIP testing, and UARs
### **Bonus Qualifications**
* 5+ years of experience working in compliance with a focus on card issuance and acquiring
* CRCM, CAMS, CFE, and/or CFCS certification
* Strong knowledge of regulatory compliance obligations for payment and/or card issuing platforms
* Successful under pressure and with shortened or changing deadlines
* Demonstrated success developing solutions to complex problems
### **Why Highnote?**
* We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
* We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
* We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
* We’re backed by Oak HC/FT, Costanoa Ventures, and XYZ Ventures. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).
### **Highnote benefits**
* Flexible Paid Time Off
* 100% healthcare coverage + 75% coverage for dependents
* 401k program
* Up to 16 weeks off for Maternity leave + up to 6 weeks of Paternity leave
* Equity in Highnote
* Stipend to build out your home office; internet and phone reimbursement
* At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $90,000-150,000.
Please note that positions located in San Francisco are hybrid and include
core working days of Tuesday, Wednesday, Thursday in office. We provide
flexible work options based on distance from our downtown SF office. Highnote
believes in the power of face-to-face, personal connection. As a result, we
prioritize in-person candidates.
Highnote is a diverse and inclusive company committed to growing a diverse and
inclusive team. We invite people from all backgrounds and identities to apply.
We do not discriminate based on gender identity or expression, sexual
orientation, race, religion, age, national origin, citizenship, disability,
pregnancy status, veteran status, or any other characteristics protected by US
federal state or local laws, or the laws of the country or jurisdiction where
you work. Additionally, we encourage everyone to share which pronouns you wish
for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).
