Role: Community and Operations Associate
Location: U.S. based, with a preference for the Bay Area, Boston, Park City,
Los Angeles, or Austin
Type: Part or Full Time (minimum 3 days / week), Salaried with Benefits
Who We Are
[Gratitude Railroad](https://gratituderailroad.com) is a community-driven
impact investment firm championing innovative businesses that generate
compelling financial returns and enduring impact. Over the past decade, we
have seeded and built a large portfolio of over 45 early-stage companies and
emerging impact funds, catalyzing hundreds of millions of dollars into impact-
focused businesses across sectors. We convene, educate, and inspire high-net-
worth individuals, family offices, advisors, and foundations who contribute
their expertise and resources to our collective work. Our extended community
also includes company founders, fund managers, and ecosystem partners who
collaborate with us on advancing and building the impact investing field.
About the Role
We are looking for a dynamic and driven Community and Operations Associate
with strong interpersonal and organizational skills to join our small but
mighty team. This person will be a key administrator and executor of our
investor engagement program, including investment calls, topical roundtables,
portfolio site visits, and impact happy hours. This person will also manage
our team’s internal operations. An excellent communicator and entrepreneurial
problem-solver who takes pride in juggling multiple projects and timelines,
writing engaging e-mails tailored for different stakeholders, and keeping
organized files and calendars will thrive in this role.
The successful candidate will be experienced in operations, administrative
support, event planning, and/or project management, with startup experience or
a startup mindset. We are looking for someone who demonstrates high-level
project management, communications, and database management skills, and has a
strong results-orientation. Our ideal candidate is self-directed,
collaborative, and eager to drive impact for both our firm and our investors.
This is a role that will provide exposure to exciting companies and funds at
the forefront of innovative and impactful solutions.
Key responsibilities Include, but are not limited to:
* Provide support for a broad spectrum of investor community-related activities, including managing external calendars and event timelines; coordinating with speakers and co-hosts; managing logistics for virtual Zoom meetings; and leading logistics and project management for in-person LP meetings, portfolio site visits, investor happy hours, etc.
* Support investor communications and investor database management, including: updating investor information and listservs; sending investor e-mails, surveys, and updates; and coordinating investor on-boarding
* Manage logistics, speaker management, budget and expense tracking for community events, including our annual Gratitude Investor Gathering
* Provide high-level administrative support for key organizational events, including managing calendars for recurring meetings/events, investor relations and select team projects and Board meetings
* Update and manage prospective and current investors lists.
* Manage post-investment process
* Built out a portfolio base to better track our investments across companies and funds
* Manage and conduct outreach on portfolio company and fund data to collect relevant updates through cloud-based file organization for Investments team
* Support special projects as needed
Candidate Qualifications
* Minimum 5-7 years of experience in a community manager, event planning, or administrative support (e.g. executive assistant, operations manager, office manager etc) role; Board and/or C-suite level support experience is a plus
* Proficiency and ability to use Microsoft Office, File Management System (Docsend, OneDrive, etc), Powerpoint, Excel, Slack; Experience with Airtable and Affinity is a plus
* Comfortable working in a remote team environment
* Strong project management skills
* Excellent personal and professional references
Candidate Competencies
* Hyper Organized: You have a passion for keeping things structured and holding yourself and our team to the same standards
* Entrepreneurial Mindset: You take initiative and operate efficiently with minimal instruction. You have a track record of going above and beyond what is asked
* Methodical Innovator: You have a knack and natural curiosity about process and system improvements, and how technologies (such as AI) can be used effectively to improve operational efficiency
* Details, Details, Details: You sweat the small stuff and care about finishing what you start. You triple check communications to ensure they are error-free and professional
* Process Driven: You thrive in creating, maintaining, and continually improving processes; Systems are your best friend
* Proactive Communicator: You know when to ask for help and when to figure things out on your own. You tend to err on the side of sharing more to keep those you are working with in the loop
* Professional and Attuned: You tailor your messages to whom you are communicating with and have a knack for striking the right tone
* High-performance Team Player: You have a “no task too small” mentality and always look to support other co-workers and contribute to an inclusive company culture
Our DEI Commitment & Values
We value “distance travelled” equally as much as pedigree and hope to attract
talent with a diverse set of experiences, perspectives, and skills that aligns
with our firm values. You share our commitment to advancing diversity, equity,
inclusion, and racial justice – as evidenced by your professional or personal
activities – and look forward to participating in training or other activities
to continue improving our workplace and network.
Our Organizational Values
ACTION | We trailblaze the path not yet followed. We embody a growth mindset
and encourage experimentation, even if the work is messy. Iteration matters to
us as much as contemplation.
HUMILITY | We strive to be self-aware and understand our shortcomings. We
learn and defer to those that have more knowledge and lived experience, and
aim to always improve and leave a situation or place better than we found it.
COLLABORATION | We believe forging inclusive partnerships drives the deepest
impact, even if the work is harder and more complex. We build bridges and
commit to leveraging our resources to increase access and promote equity.
GRATITUDE | We practice gratitude and come to this work with a mindset of
abundance and sharing. We approach our work with joy and optimism, because we
believe the world can and will be better.
PASSION | We bring our whole heart to this work. We respect the journey of the
passionate disruptor and care deeply about the impact we create for society
and the environment.
Benefits
* Annual Salary
* Competitive Healthcare Benefits and FSA
* 401K and Company Contribution
* Unlimited PTO and work location
* Stipend for WFH setup
How To Apply
If you are excited for the role and ready to apply, complete our application:
<https://bit.ly/grrcommunityopsrole>
_Gratitude Railroad supports workplace diversity and does not discriminate on
the basis of race or ethnicity, religion, gender identity or expression,
national origin, age, military service eligibility, veteran status, sexual
orientation, marital status, physical or mental disability, or any other
protected class._
