### **Full-time • Excellent Benefits • Work from Anywhere in the US (except
AL, CO, or LA)**
### **About the Role**
We are seeking a smart, tenacious, kind, and experienced Director of
Professional Services at FreeWill (internally titled Director of Digital
Services). You will be responsible for growing our existing department, while
leading the development of new offerings from FreeWill for the nonprofit
market. You will be responsible for hiring, managing, and growing a team to
provide services such as custom microsites, CRM integrations, and identifying
new opportunities to serve our nonprofit partners. You will work closely with
all departments, especially Sales, R&D, and Customer Success in order to
integrate these offerings closely with the rest of our product and services
suite.
We are looking for an entrepreneurial and strategic business leader who will
look for opportunities to grow this part of the business. You have a track
record of success in managing operational delivery of custom services,
including project management and customer communication. You are an expert at
managing the profitability of your business unit, driving new revenue while
managing costs and resources. You will bring both operational and strategic
expertise to the team, ensuring consistent and high quality delivery of
services while also identifying and building new solutions to take advantage
of market opportunities.
This role will report to our VP of R&D.
FreeWill has set compensation and a non-negotiation policy for fairness
reasons (we don't think that an individual's pay should be determined by how
comfortable they are negotiating). As a result, we like to be transparent and
up front about the compensation. When we make an offer, we provide multiple
options so that employees can choose between compensation packages that
prioritize salary or stock options. The salary range for this role will be
between **$170,000-$180,000.**
**If you are interested in the role, please apply via the Careers page on our
website. Please do not contact Recruiters/employees by email or phone.**
### **Responsibilities**
* Manage the existing digital services team (e.g. web developers, visual designers, contractors) while identifying and driving growth opportunities
* Create the strategy, pricing, and packaging of our digital services offerings by working closely with product marketing, revenue operations, sales, and customer success
* Manage nonprofits who need services projects from FreeWill, including setting expectations, managing concerns, iterating on the solution, and helping clients meet their deadlines.
* Deliver projects on time (SLA) and with a high standard for quality – including both custom microsite projects as well as CRM integration projects
* Manage the budget for the digital services team, working towards an ideal margin profile for the business
* Responsible for delivering new business case(s) to executive stakeholders outlining new opportunities and addressing: competitive analysis, target addressable market analysis, go-to-market strategy, pricing and packaging recommendations, etc.
* Create processes so that our services offerings will be delivered in a consistent, repeatable way (e.g. a project management template), balancing out-of-the-box vs. custom scoping
* Deeply understand needs of our clients around planned and major giving fundraising and ideate on the next digital services offerings we can roll out
### **Requirements**
* 8+ years of experience in professional/custom services in a SaaS environment
* 3+ years experience managing people in a services model at a SaaS company or at an agency is a plus
* Previous experience working at or with nonprofit tech companies is a plus
* Experience running customer engagements and managing all aspects of customer expectations and project delivery
* Experience working interdepartmentally with sales and customer success teams to ensure proper roll out and implementation of services
* Experience project managing microsite customization with third-party CMS platforms (e.g. Wordpress, Drupal, Squarespace)
* Ability to identify and drive the right core metrics and key performance indicators to ensure optimization for team performance and efficiency
* Superior communication and presentation skills and fine-tuned attention to detail
* Comfort moving quickly in a fast-paced and rapidly changing environment
* Experience project managing custom data integration projects (especially with nonprofit CRMs) is a plus
* Knowledge of web development and modern design and technical principles
* Experience building and delivering new services offerings is a plus
* Experience managing budgets and forecasts for a services organization
* Smarts, tenacity, and kindness
### **Hiring Process**
**The hiring process for this role is as follows:**
* Recruiter Phone Screen (30 minutes)
* Hiring Manager Interview (30 minutes)
* Work Sample (completed on your own time; approximately 1 hour)
* Final interviews with 3 FreeWill team members (3 separate 30 minute interviews)
* Offer (contingent on positive references)
Please note that steps in the hiring process can and may change and the
Recruiter will be your point of contact in sharing any updates in terms of the
process. If you are selected to move forward in this process, the Recruiter
will share more details about the hiring process and interviewers. However,
this is a good estimate of what you can expect. For most roles, our hiring
processes take an average of 4-6 weeks.
### **Benefits**
In addition to the immense personal and professional satisfaction you’ll gain
from helping to raise $1T for high impact nonprofits in a kind and joyful work
environment, full time employees at FreeWill are eligible for the following
benefits:
* Work from home
* Unlimited PTO
* Flexible hours
* Competitive salary
* Commuter benefits
* Company stock options
* 401k
* Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
* Short-term and long-term disability insurance
* Life and AD&D insurance
* Free One Medical membership
* Paid parental leave for all parents
### **Perks**
* Regular (virtual) team events
* $250 monthly co-working budget which can be used for local co-working spaces
* $300 annual budget to outfit your home office or cover utility bills
* $1,000 referral bonuses for growing our FreeWill community
* $1,000 annual professional development budget
FreeWill is an equal opportunity employer and we value diversity. We are
committed to finding talent that is not determined on the basis of race,
religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, disability status, or any other characteristic
protected by law.
We are a remote-first company that’s able to hire in 47 states and D.C.
Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at
this time. We also can’t sponsor working visas, so all applicants will need to
have work authorization in the US.
Don’t check off every box in the requirements listed above? Please apply
anyway! Studies have shown that marginalized communities - such as women,
LGBTQ+ and people of color - are less likely to apply to jobs unless they meet
every single qualification. FreeWill is dedicated to building an inclusive,
diverse, equitable, and accessible workplace that fosters a sense of belonging
– so if you’re excited about this role but your past experience doesn’t align
perfectly with every qualification in the job description, we encourage you to
still consider submitting an application. You may be just the right candidate
for this role or another one of our openings!