**Who We Are:**
Convoso is a leading provider of omnichannel contact center software. The
company was founded on innovation and continues to push boundaries in our
industry.
Headquartered in Los Angeles, the company has employees around the globe
working both hybrid and remote. The company culture fosters team integrity,
positive persistence, and continuous growth. (A heads up - we were awarded as
Built In LA’s Best Places to Work in 2020, 2021 and 2022!)
The company’s foundational product provides the most powerful contact center
software available for outbound teams. However, we are expanding our reach by
relaunching an advanced version of our conversational AI product. The enhanced
capabilities of our Intelligent Virtual Agent (IVA) gives our customers a
competitive edge and streamlined productivity by dramatically reducing
repetitive tasks. This future forward technology will allow Convoso to grow
into new markets across hundreds of use cases.
Convoso is looking for people who are excited about technology and the fast
growing, innovative field of IVA and AI. We are a company of motivated team
players driving accelerated growth in a supportive, positive culture. We
celebrate a diversity of people, ideas, and backgrounds that contribute to one
shared community.
Most roles at Convoso function as “hybrid” with some opportunities for travel
to in-person business events and company meetings. For remote positions,
Convoso’s U.S. hiring is open to candidates who are residents of the following
states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, NY, OH, PA, TX,
UT.
**The Job:**
At Convoso, we’re constantly, vigilantly looking for ways to reshape the
future of lead generation contact centers. Our mission is to revolutionize the
call center industry by empowering agents to convert leads faster. That’s
where you come in.
The Senior Partner Manager is primarily responsible for managing and
recruiting new channel partners to drive business growth. Your role is pivotal
in not just maintaining existing partnerships but also in driving these
relationships forward through strategic engagement and efficient management.
Key responsibilities include identifying and onboarding new channel partners,
fostering strong relationships with key stakeholders, coordinating with
various internal teams and external partners, and ensuring effective
communication and alignment across all partnership initiatives. Your goal is
to ensure that our partnerships operate seamlessly and contribute
significantly to Convoso's success, backed by robust support and exceptional
partner management.
**What You 'll Be Doing:**
* Identify, recruit, and onboard new channel partners to expand Convoso's market reach.
* Develop and execute strategic plans to engage potential partners and demonstrate the value of partnering with Convoso.
* Manage existing channel partners, ensuring they are motivated, productive, and aligned with Convoso's business objectives.
* Conduct regular meetings and reviews with partners to assess performance, provide feedback, and identify opportunities for growth.
* Establish and maintain strong relationships with key stakeholders at partner organizations, including executives, sales teams, and technical experts.
* Act as the main point of contact for partners, addressing any issues, concerns, or opportunities in a timely and professional manner.
* Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure partners have the resources and support they need to succeed.
* Provide partners with training, marketing materials, and product updates to enhance their ability to sell and support Convoso solutions.
* Track and analyze partner performance metrics, identifying trends and areas for improvement.
* Prepare and present regular reports to senior management on partner activities, achievements, and challenges.
* Stay abreast of industry trends, competitive landscape, and emerging technologies in the CCaaS space.
* Leverage market insights to inform partner strategies and identify new opportunities for growth.
**Who You Are:**
* Minimum of 5+ years of experience in the CCaaS industry, with a strong understanding of contact center solutions and technologies.
* Proven experience working with TSBs such as Telarus, Avant, Intelisys, etc.
* Exceptional relationship-building and interpersonal skills.
* Strong strategic thinking and problem-solving abilities.
* Excellent communication and presentation skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
**Work Perks Worth The Hype:**
* Competitive compensation package
* Stock options
* 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
* Affordable Vision plan and optional FSA
* PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
* Your birthday off
* 401k program with generous company match
* No cost Employee Assistance Program and Travel Assistance
* Monthly Gym membership reimbursement
* Monthly credits toward food & beverage
* Company Outings
* On and offsite team building events
* Paid training for departments
* Apple laptop (most roles)
* And a team of highly experienced and kind colleagues!
HQ Office:
* Casual office environment & dress
* Daily catered lunches
* Fully stocked kitchen (Dietary restriction-friendly)
* Happy Hours
* Monthly Massages
* On-site Car Wash
* Free Parking
**Compensation:**
The base salary range is: $80,000 - $100,000.
The Base Pay Range for this position is based on the industry benchmark for
position, function, level and the company's compensation strategies. However,
final offers may vary from the amount listed based on geography, candidate
experience and expertise, and other objective business. Convoso’s compensation
package also includes equity for all eligible U.S full time roles and
exceptional benefits, including generous 401k match.
**Your California Privacy Rights:**
As a California resident who is an applicant to be an employee of Convoso, you
have certain rights under California law with respect to information collected
by Convoso in the course and scope of its evaluation of your application. The
types of information Convoso collects and your rights with respect to that
information are contained in Convoso’s privacy policy, which you can review by
going to <https://www.convoso.com/privacy-policy/>.
