#### About the Role
We are seeking an experienced IT engineer to join our team at Coalition, Inc.,
focused on automating ITSM platforms and administering cloud-based IT systems
and tools. As a leading cybersecurity company, we prioritize security-first
environments and rapid growth. The ideal candidate will have a proven track
record in similar roles within the cybersecurity industry and a passion for
automation, and scripting.
In this role, you will play a crucial part in the design, implementation, and
management of our corporate systems and networks. We value innovation,
creative problem-solving, and adaptability in our ever-evolving corporate
infrastructure environment. We are looking for a highly motivated, dependable,
and experienced system engineer who shares our passion and wants to be part of
our fast-paced and execution-oriented team.
You will collaborate closely with IT peers and key stakeholder teams,
including IT Helpdesk, Security, Product, Engineering, and HR. Effective
communication and quick learning abilities are essential for success. At
Coalition, Inc., we provide a supportive environment for personal and
professional growth, where you can continue to enhance your IT skills and
expertise. Reporting to the Head of IT, you will have a significant impact on
our organization's success.
**_This is a remote position that can be based anywhere in the United
States._**
#### Responsibilities
* Collaborate with cross-functional teams to identify, evaluate, and resolve issues related to IT systems and integrations
* Active contributor within the IT Engineering team responsible for owning and managing business-critical systems and SaaS applications such as Jira, Confluence, Okta, Google Workspace, Slack, Jamf, and more
* Identify and eliminate workflow inefficiencies and manual processes through automation
* Implement technical and process improvements to maintain a security-first environment
* Generate and maintain comprehensive internal and external documentation on processes and workflows
* Contribute to the development of operational metrics to measure success within the team
* Partner with the security team to implement security policies and ensure timely patching of critical vulnerabilities
* Collaborate with compliance teams to support governance, risk, and compliance efforts across the IT organization
* Train and mentor members of the IT Helpdesk, serving as an escalation point for service desk requests
#### Skills and Qualifications
* 3+ years of relevant work experience
* Experience with Atlassian applications such as Jira, Jira Service Manager, Confluence, BitBucket, and popular third-party apps, both in the Cloud and behind the firewall
* Strong experience customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes
* Hands-on expertise in developing and integrating SaaS applications with corporate systems
* Familiarity with software development methodologies and best practices, including Agile, Scrum, SAFe, and rapid application development
* Extensive experience building, iterating, and supporting complex integrations and automations for SaaS tooling at scale using APIs/SDKs
* Proficiency in developing secure solutions in collaboration with security engineering stakeholders
* Openness to feedback, transparency, and a desire for authentic work relationships
* Familiarity with virtualization technologies and experience with various Cloud providers
**Bonus Points**
* Knowledge of SSH, keystores, security certificates, user and password management, Single-Sign-On integration, and authorization tokens
* Scripting skills in Python, JavaScript, Ruby, Bash/Zsh, or Terraform, enabling you to write custom scripts, automate tasks, create API scripts, and simplify repetitive tasks using loops and arrays
**Compensation**
Our compensation reflects the cost of labor across several US geographic
markets. The US base salary for this position ranges from $100,000/year in our
lowest geographic market up to $150,000/year in our highest geographic market.
Consistent with applicable laws, an employee's pay within this range is based
on a number of factors, which include but are not limited to relevant
education, skills, job-related knowledge, qualifications, work experience,
credentials, and/or geographic location. Your recruiter can share more on
target salary for your location during the interview process. Coalition, Inc.
reserves the right to modify this range as needed.
**Perks**
* 100% medical, dental and vision coverage
* Flexible PTO policy
* Annual home office stipend and WeWork access
* Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
* Competitive compensation and opportunity for advancement
#LI-Remote
