**The Importance of hiring a Director of Technical Program Management**
Carewell is seeking a highly motivated and technically proficient **Director
of Technical Program Management** to lead the relaunch of our flagship
website, carewell.com. This individual will be responsible for establishing
effective project management practices, driving customer-centric product
development, and ensuring the timely delivery of a high-quality website.
The ideal candidate possesses a strong technical background, excellent
decision-making skills, and the ability to prioritize tasks effectively in a
fast-paced environment.
**What you’ll do:**
* **Project Management Playbook:**
* Implement a comprehensive project management playbook using Jira from the ground up to support Agile methodologies.
* Establish clear processes for project planning, tracking, and communication to ensure timely delivery and minimize disruptions.
* **Major Website/App Rebuild:**
* Lead the carewell.com rebuild project from conception to launch, ensuring alignment with strategic goals.
* Prioritize features and initiatives based on customer needs and business objectives.
* Manage ongoing system maintenance while delivering on new strategic initiatives.
* **Deliver on Time:**
* Make informed and decisive choices to keep the project focused and on track.
* Confidently say "no" to unnecessary features or requests that could jeopardize the project timeline.
* **Customer-Centric Focus:**
* Champion a customer-first approach to product development, ensuring features and functionalities meet user needs.
* Simplify complex projects and identify core elements that deliver immediate value.
* Drive timely product launches, emphasizing iterative improvements based on user feedback and data.
* **Streamline Documentation & Requirements:**
* Establish and maintain clear and comprehensive documentation of project requirements and specifications.
* Streamline QA processes to ensure the final product meets the highest quality standards.
* Proactively identify and mitigate risks to project success.
**KPIs:**
* On-Time Delivery: Percentage of project milestones and deliverables completed on or before the scheduled date.
* Scope Management: Number of change requests approved and implemented compared to the initial project scope.
* Agile Adoption: Successful implementation and utilization of Agile methodologies through Jira.
* Risk Mitigation: Number of risks identified and proactive measures taken to prevent or minimize their impact.
Once we launch the new website, the KPIs will include:
* Website Traffic: Increase in unique visitors, page views, or other traffic metrics after the launch.
* Conversion Rate: Improvement in the conversion rate of key actions on the website (e.g., account creation, purchases).
**What you’ll need:**
* Demonstrates strong project management expertise (7+ years) and a track record of successful website launches.
* Background in Computer Science with 2-4 years of software engineering experience.
* Excels at prioritizing features and managing complex projects.
* Is a customer advocate who can translate user needs into actionable product requirements.
* Excellent communication and collaboration skills, including the ability to explain technical details to non-technical audiences.
* Is decisive, proactive, and comfortable taking ownership of a high-profile project.
* Strong documentation and requirement-gathering skills.
* Demonstrated success in leading small teams.
* Experience working in an agile development environment.
**Bonus points…**
* Prior experience working on healthcare-related products or services.
* Experience working in a fast-past, high growth startup environment.
* MBA or Master's Degree in a relevant field.
**What we offer:**
* Competitive compensation
* Health, Dental, and Vision insurance
* Short-term Disability and Life Insurance (100% employer-sponsored)
* Long-term Disability
* Supplemental Life Insurance (employee-sponsored)
* 401(k) Retirement Plan
* 100% Remote
* Generous paid time off and 6 paid holidays
* Employee discount
