### About Us
We're Akindi 👋🏼 - an EdTech startup revolutionizing the way instructors grade
paper tests. Our innovative solution works with regular paper and any printer
and scanner, making test grading more efficient and accessible.
* Helped grade over 14 million test sheets
* Experiencing year-over-year growth
* Partnered with top universities like Duke, Indiana, and USC
We're a small, dynamic team on a mission to transform test grading workflows
and student feedback delivery. By building modern tools, we help instructors
spend less time grading and more time teaching!
### About the Role
As a Customer Success Manager, you'll be the key liaison between Akindi and
our users, playing an integral part in shaping our future.
### Key Responsibilities:
* Build strong, authentic relationships with users
* Ensure effective user onboarding and training
* Provide timely and helpful support
* Gather user feedback and advocate for their needs
* Identify and implement opportunities for improvement
* Conduct Zoom training sessions and webinars
* Create help articles and documentation
* Collaborate with the product team to enhance user experience
### Tools You'll Use:
* Customer Relationship Management (CRM) software
* Help desk ticketing system
* Video conferencing tools (e.g., Zoom)
* Content management systems for documentation
### Qualifications
* Experience in customer success, preferably in EdTech or SaaS
* Excellent written and verbal communication skills
* Experience supporting university or college instructors as an instructional technologist or as an instructional designer.
### About You
* You're a builder and problem solver with a get-things-done mentality
* You go above and beyond to ensure an excellent user experience
* You're an effective communicator across various mediums
* As a generalist, you're unafraid to experiment with new ideas
* You're driven by continuous growth and learning
* You have a passion for education and technology
### Our Culture
* Collaborative team focused on making a real impact in education
* Opportunities for professional growth and skill development
* Independent contribution and personal ownership of outcomes and results
### Benefits
* Competitive salary
* Remote team
* Professional development budget
* Paid time off and flexible vacation
