* _Customer Support Specialist - fully remote (f//m) - US_
🌟 **The Opportunity:**
We are seeking a talented and enthusiastic remote Customer Support Specialist
to join our dedicated team at Hanso Home. The ideal candidate thrives in a
fast-paced start-up or scale-up environment, possesses excellent communication
skills, and has a genuine passion for assisting customers. As a Customer
Support Specialist, you will play a pivotal role in ensuring our customers'
needs are met with exceptional service and expert advice. Your ability to
communicate effectively, collaborate with cross-functional teams, and provide
valuable insights will be essential to our success.
🤩 **So, what should you expect if you join us?**
Highly experience founders team (multiple successful projects, with over
$700M+ in collective experience).
Fast-pace, no micromanagement environment. Dynamic challenges, changing
responsibilities, personal growth and big goals!
Great, budding culture with highly experienced, small team of driven top
A-players in their respective fields.
Remote culture, and location independence (ability to travel as long as work
is done).
🚀 **Job Responsibilities:**
* Respond to customer inquiries via email, phone, and chat promptly and professionally.
* Provide accurate and helpful information about our products, services, pricing, and delivery options.
* Guide customers through the purchasing process, including product selection and customization.
* Collaborate closely with the Business Development team and Product teams to collaborate on new product launches and updates.
* Assist in troubleshooting customer issues, order discrepancies, and technical inquiries.
* Utilize Zendesk and other tools to manage customer interactions, track support tickets, and maintain accurate records.
* Utilize your expertise to offer personalized advice and recommendations to customers.
* Share insights and feedback from customers with internal teams to drive product improvements and process enhancements.
* Maintain a positive and empathetic attitude while resolving customer concerns and ensuring their satisfaction.
* Contribute to the development of support resources, FAQs, and knowledge base articles.
* Uphold and promote Hanso Home's values, culture, and commitment to exceptional customer service.
🧩 **Your Expereince**
* Proven experience in remote working, or a suitable home office setup with reliable internet and quality webcam.
* Previous experience in a start-up or scale-up environment, with familiarity in using CRM tools like Zendesk. Having Zendesk experience is highly desirable.
* Strong interpersonal skills with a genuine passion for helping customers and delivering top-notch support.
* Technical aptitude and proficiency with tools such as Slack, Zendesk, ClickUp, and Grammarly.
* Knowledge and personal/professional experience with garden structures (pergolas, sheds, etc.) is highly desirable.
* Excellent written and verbal communication skills, including attention to detail and the ability to explain complex concepts clearly.
* A collaborative mindset, eager to work closely with cross-functional teams to achieve shared goals.
* Empathy, patience, and the ability to handle challenging customer interactions with professionalism.
* A strong team player who values collaboration, values-driven success, and overall positive behavior.
* Dedication to maintaining Hanso Home's remote culture of respect, accountability, and high performance.
ℹ️ **Company Overview:**
Hanso Home is a subsidiary of HeadX like Adkings, dynamic and innovative
company dedicated to enhancing outdoor living spaces with high-quality garden
structures. As a leading provider of pergolas, we are committed to delivering
exceptional products and services that transform our customers' outdoor spaces
into cherished havens. Our remote-first culture promotes collaboration,
growth, and work-life balance while fostering a supportive and inclusive
environment.
🤩 **What We are Offering:**
Interesting, challenging, fast-growing projects
Strong and open-minded, transparent team
An environment that will push you to grow and evolve
Freedom to make decisions (and fails!)
Fully remote team, flexible times (according to clients or team needs)
Non-corporate, ever-evolving environment
Results and solutions-oriented environment
📜 **Our Values:**
Continuous Improvement - Life is never-ending growth. The day you stop growing
- you start dying. We implement what we learn otherwise it's worthless.
Extreme Ownership - People make their own decisions and hold themselves
accountable. We solve any roadblocks, not blame or rely on others.
Grit - Resilient, perseverant, and plain ol’ not giving up. Not letting
anything stop you. Not being afraid to get your hands dirty. Getting those
blisters.
Performance driven - Make shit happen, don’t just talk about doing, focus on
getting it done and the output of your work, not how many hours you put in.
Integrity - Being human and understanding each other, operating by wishing
others good, and being very transparent with feedback.
Exceptional Team - The team is the cornerstone of our success, propelling us
to achieve greatness. Our Culture brings both memorable experiences and
fulfillment.
🤩 **Perks and Benefits:**
Competitive remote working compensation package.
Opportunity to contribute to a rapidly growing company in the outdoor living
space industry.
Collaborative and inclusive work environment that values individual
contributions.
Access to continuous learning and growth opportunities.
Flexible working hours to promote work-life balance.
Chance to work with a passionate team that values both the details and the
bigger picture
AdKings Agency focuses on Ecommerce. Their company has offices in Remote. They
have a small team that's between 11-50 employees.
You can view their website at <http://www.adkings.agency> or find them on
[Facebook](https://www.facebook.com/groups/adkingsmastermind/) and
[LinkedIn](https://www.linkedin.com/company/adkings-agency/).
